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Yes, you can change your pw anytime Y, you do not have to wait 60 days.
Yes, you can change your pw anytime Y, you do not have to wait 60 days.
Originally Posted by snugla View Post
It's not just you...but it's probably not the software either. Your issue is with healthcare.gov not ACAexpress. Not sure if you saw the notice from HC.gov requiring you to change you password. If you didn't do that, you would have gotten the error message you mentioned. If you tried more that 2 more times...you are now locked out completely.
Good luck...
Make sure as well, (We are seeing many agents who did not set it corretly) that you have set the "Role" within CMS of "FFM Agent Broker
ARE YOU TELLING ME TO GO TO CMS.GOV?
IS THERE ANYONE WHO CAN HELP ME OVER THE PHONE. I HAVE A BUNCH TO SUBMIT AND CANT GET ANYWHERE ON MY OWN. HEALTCARE.GOV HIRED 12 YEAR OLDS.
I AM ON CMS RIGHT NOW LOOKING FOR THE TAB WHICH SAYSFFM AGENT BROKER BUT JUST DONT SEE IT.
WHEN I CALL OVER TO HEALTHCARE.GOV THEY HAVE NO IDEA WHAT ACAEXPRESS IS OR WHAT I AM ASKING. ALL I KNOW IS I CANT SUBMIT APPS RIGHT NOW.
It's not just you...but it's probably not the software either. Your issue is with healthcare.gov not ACAexpress. Not sure if you saw the notice from HC.gov requiring you to change you password. If you didn't do that, you would have gotten the error message you mentioned. If you tried more that 2 more times...you are now locked out completely.
Good luck...
Make sure as well, (We are seeing many agents who did not set it corretly) that you have set the "Role" within CMS of "FFM Agent Broker
ARE YOU TELLING ME TO GO TO CMS.GOV?
IS THERE ANYONE WHO CAN HELP ME OVER THE PHONE. I HAVE A BUNCH TO SUBMIT AND CANT GET ANYWHERE ON MY OWN. HEALTCARE.GOV HIRED 12 YEAR OLDS.
I AM ON CMS RIGHT NOW LOOKING FOR THE TAB WHICH SAYSFFM AGENT BROKER BUT JUST DONT SEE IT.
WHEN I CALL OVER TO HEALTHCARE.GOV THEY HAVE NO IDEA WHAT ACAEXPRESS IS OR WHAT I AM ASKING. ALL I KNOW IS I CANT SUBMIT APPS RIGHT NOW.
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JASON, email me at [email protected]
Sorry, but I cannot locate you by the screen name here on the forum... Please INCLUDE THE INFO YOU POSTED ABOVE.
Thanks
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Just a note that ACA Express is working fine for me now.
It seems to "like" Google Chrome better than IE 11 because of some Web Certificate issues on IE 11.
I've been able to smoothly quote and see a realistic subsidy except in one case and that may of been on the healthcare.gov side as we clicked "use the same income as last year". When we did that the subsidy came down by $60 per month from the ACA subsidy amount.
What would be nice is if the clients basic information transferred over. You still have to put in their name, address, ss#, etc which is a pain.
So some polices totally submitted and new business on the books. Much easier than on the $11 Billion dollar healthcare.gov
It seems to "like" Google Chrome better than IE 11 because of some Web Certificate issues on IE 11.
I've been able to smoothly quote and see a realistic subsidy except in one case and that may of been on the healthcare.gov side as we clicked "use the same income as last year". When we did that the subsidy came down by $60 per month from the ACA subsidy amount.
What would be nice is if the clients basic information transferred over. You still have to put in their name, address, ss#, etc which is a pain.
So some polices totally submitted and new business on the books. Much easier than on the $11 Billion dollar healthcare.gov
- 508
Yes, via attachment of your NPN
Just a note that ACA Express is working fine for me now.
It seems to "like" Google Chrome better than IE 11 because of some Web Certificate issues on IE 11.
I've been able to smoothly quote and see a realistic subsidy except in one case and that may of been on the healthcare.gov side as we clicked "use the same income as last year". When we did that the subsidy came down by $60 per month from the ACA subsidy amount.
What would be nice is if the clients basic information transferred over. You still have to put in their name, address, ss#, etc which is a pain.
So some polices totally submitted and new business on the books. Much easier than on the $11 Billion dollar healthcare.gov
I got my ACA express site late this evening, unable to use it for exchange plans to get subsidy as it prepopulated my FFM ID in the healthcare.gov username section and I cant delete it to put in the applicant username and the password.
Any help would be appreciated as I will have to wait until Monday 11/24 to get this sorted out.
You're seeing the right login. It's connecting you to the broker entrance, and should prepopulate your FFM ID. You should be logging in with the password you registered at portal.cms.gov with your FFMID. Essentially, the same login/pw as you use on portal.cms.gov
Thanks, a lot waiting from Tuesday, to get the site a liitle fatique might have crept in. Thanks a million.
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