ACAexpress.com

[Zanetti90]

Re: ACAExpress CMS Connectivity Issues Have Been RESOLVED

The below was emailed to all ACAExpress users a bit ago...
============================================
CMS Connectivity Issues Have Been RESOLVED
WE ARE LIVE AND READY TO GO

11/15/2014

Earlier we had communicated that we, along with many carriers and other WBE (Web Broker Entities) were experiencing connectivity issues to CMS. We are happy to report that these issues have been resolved and the site is now functioning and ready to submit your customers' applications

While CMS still has issues remaining to be resolved, most have been addressed.



Some notes on the live deployment:
The AFS (Agent Facing Site) is working to enroll customers though the click display for plan details will be limited to plan basics, i.e. plan, deductible, co-insurance, etc. However, you will have the ability to view full plan details via the plan brochure URL within the plan card. The remainder of info for display will be deployed Sunday, November the 16th.

Due to remaining connectivity issues on CMS end for CFS (Client Facing Site) enrollments, the final enrollment will not be able to be completed 100% by a customer on their own. Once CMS has corrected the connectivity issue we will deploy the ability for customers to totally self-enroll. Until that time customers will be able to enter their info, view and select a plan and at that point will view a message that they may either reach out to their agent so the agent may complete the enrollment or their agent will contact them. Of course all their info will be accessible via your Dashboard. In case you were not aware, the API (Application Programming Interface) between WBE's and CMS is different for agent enrollments versus clients doing it self-serve.

As an FYI; it is required by CMS & HealthCare.gov that all applications submitted, whether through a Web Broker Entity, healthcare.gov or any other method, be done so with unique email addresses. We bring this up as we were made aware of some ACA enrollment sites which allow the same email address to be used for multiple application submissions. Our system checks to see if an email exists and will not allow more than one ACA submission using the same email address.


Again we apologize for the inconvenience and thank you for your understanding and patience.

If you have any other questions, please contact [email protected]

******************
Just tired........

Server Error in '/' Application.

Value cannot be null.
Parameter name: source

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ArgumentNullException: Value cannot be null.
Parameter name: source

Source Error:


Line 11: .controller("depController", ["$scope", "$http", "$filter", function ($scope, $http, $filter) {
Line 12:
Line 13: $scope.Applicant = @Html.Raw(JsonUtil.ToJson(Model));
Line 14:
Line 15: if($scope.Applicant.BirthDate)

Source File: d:\home\site\wwwroot\Views\Home\ApplicantEdit.cshtml Line: 13

Stack Trace:


[ArgumentNullException: Value cannot be null.
Parameter name: source]
System.Linq.Enumerable.Where(IEnumerable`1 source, Func`2 predicate) +5901004
Gallant.Models.Plan.GetAmount(Applicant applicant) +301
Gallant.Models.Applicant.get_AcaMonthly() +56
GetAcaMonthly(Object ) +45
Newtonsoft.Json.Serialization.DynamicValueProvider.GetValue(Object target) +384

[JsonSerializationException: Error getting value from 'AcaMonthly' on 'System.Data.Entity.DynamicProxies.Applicant_CBC8433FFE0FCB9ACE403745F54E9397C50FF7B8841254FB8C30AE6E3B33FAFB'.]
Newtonsoft.Json.Serialization.DynamicValueProvider.GetValue(Object target) +564
Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.CalculatePropertyValues(JsonWriter writer, Object value, JsonContainerContract contract, JsonProperty member, JsonProperty property, JsonContract& memberContract, Object& memberValue) +217
Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeObject(JsonWriter writer, Object value, JsonObjectContract contract, JsonProperty member, JsonContainerContract collectionContract, JsonProperty containerProperty) +1335
Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.Serialize(JsonWriter jsonWriter, Object value, Type objectType) +457
Newtonsoft.Json.JsonSerializer.SerializeInternal(JsonWriter jsonWriter, Object value, Type objectType) +936
Newtonsoft.Json.JsonConvert.SerializeObjectInternal(Object value, Type type, JsonSerializer jsonSerializer) +262
ASP._Page_Views_home_ApplicantEdit_cshtml.Execute() in d:\home\site\wwwroot\Views\Home\ApplicantEdit.cshtml:13
System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +280
System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +126
System.Web.WebPages.StartPage.ExecutePageHierarchy() +143
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +110
System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) +380
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +109
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +890
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult) +97
System.Web.Mvc.Async.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult) +241
System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState) +29
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +111
System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +53
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +19
System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState) +51
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +111
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +606
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +288

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.36213

 

[KennyWest]

Please email me what steps you took, clicked on, etc. prior to seeing that. Emailed you as well.

Thanks!

 

[Jbland]

Only working from the dashboard side. Not my web page link. Help

 

[FLM2]

And the problems keep stacking up one after another with no responses from whoever is responsible.
I've emailed about 4 times today with utter silence.
Has anybody out there gone through more than one app without crashes or glitches?

Your issues are exactly why I chose the per application option instead of a subscription, do you see the logic in that now?

 

[Yagents]

And is why I signed up with all 3........Sherp, ACA and Norvax. Figured the winner would show themselves early.

 

[G.Gordon]

I went with two, one is yet to be up and running with my account. My problem though, late in signing up.

 

[KennyWest]

And the problems keep stacking up one after another with no responses from whoever is responsible.
I've emailed about 4 times today with utter silence.
Has anybody out there gone through more than one app without crashes or glitches?

Sorry Arturo, but that is just not the case. Between yesterday and today you have received prompt responses to all your inquiries, even when minor and those where you posted here first. In fact with no prompting from you (i.e. asking for a call or reaching out to us, etc.) Chris emailed and called you. Apologies for posting here though your post required a response.

And to answer your post, yes, we have had tons of applications submitted through ACAExpress.

 

[ckis]

Good morning Kenny! Hopefully you can answer my question. If a client signed up through healthcare.gov last year, and already has an account. Can ACA Express go around this and still resign clients up?

 

[KennyWest]

Good morning Kenny! Hopefully you can answer my question. If a client signed up through healthcare.gov last year, and already has an account. Can ACA Express go around this and still resign clients up?

Yes, I will post details on the process today to the "Help & FAQ" section of ACAExpress. It is accessible on the left after you log in to the Dashboard.

 

[ckis]

Yes, I will post details on the process today to the "Help & FAQ" section of ACAExpress. It is accessible on the left after you log in to the Dashboard.

Thanks for the fast response Kenny, however could you simply tell me what to do on here, or contact me privately if you prefer. We are in open enrollment clients keep calling. I hate to keep putting them off. I like to get the necessary info ASAP so I can keep moving