- 1,161
That would be nice! Can you just drag all of HC.gov enrollees over for me with my NPN attached of course?!!!!
ACAExpress, Pricing, New Features, Etc.
- Thread starter KennyWest
- Start date
That would be nice! Can you just drag all of HC.gov enrollees over for me with my NPN attached of course?!!!!
- Thread starter
- #52
- 508
That would be nice! Can you just drag all of HC.gov enrollees over for me with my NPN attached of course?!!!!
Sure, that is the uber exclusive "Platinum Diamond Package, one time payment of $5,000,000 in unmarked bills" BWAHAHAHA!
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Quote comparison...
Here is what we come up with:
Humana Gold HMO
ACAExpress - $1,282.31
HS - $1,989
hc.gov - $1,282
Humana Gold NPOS
ACAExpress - $1,398.19
HS - $2,168
hc.gov - $1,398
Coventry Gold
ACAExpress - $1,286.21
HS - $1,995
hc.gov - $1,286
Zip 31405
Husband 45, Wife 39
Kids, 16, 14, 13, 12, 11, 9, 8
$250,000 income
ACAExpress correct down to the pennies, and yes, we show the pennies.
- Thread starter
- #55
- 508
Mass majority are being processed through from "Processing" to "Completed" in very short time frame. Frankly a big reason for our "throttling" some this week is healthcare.gov/CMS have in our experience had a lot of issues at the beginning and this was what we considered to be a measured and prudent course of action. Secondly, we have seen some of our competitors who did not take this approach having issues in submissions, assigning wrong agent as the AOR (or worse yet the actual enrollment platform being assigned as the Agent of Record). In any event since we are not an FMO all apps are YOURS when submitted via ACAExpress. PERIOD.
Allright, I'll open the flood gates. Thanks!
- Thread starter
- #57
- 508
For those which had been having issues with MSIE, majority of display issues have been resolved, engineering will continue to implement tweaks to increase speed, etc.
Kenny,
With HS, I notice that the NPN is not on the application on the marketplace when I review it. However, some how it is still linked to the producer. If someone were to enroll with ACA via a broker, would be the broker info appear on the app on hc.gov and also on the "authorized user" tab on hc.gov?
THanks
R
With HS, I notice that the NPN is not on the application on the marketplace when I review it. However, some how it is still linked to the producer. If someone were to enroll with ACA via a broker, would be the broker info appear on the app on hc.gov and also on the "authorized user" tab on hc.gov?
THanks
R
- Thread starter
- #59
- 508
Many agents think that because they are not designated as "Authorized" it means they are not attached via NPN, they are two different things.
For example, if you were to call healthcare.gov and ask if you are attached to an application which has been submitted they would say no. The reason is due to a disconnect in what healthcare.gov considers as attached to an application versus an agents NPN being assigned to a submission. Healthcare.gov employees have NO ACCESS to view whether an agents NPN is associated with an application. They can only see if someones name has been input in the field "Did someone help you with your application?" or not. A couple of examples:
1. If you were to 100% submit an application at healthcare.gov and put your name in the field where they ask "Did someone help you with your application?" and NOT input your NPN number then later called healthcare.gov and ask if you were attached to the application they would say, yes you are, even though your NPN was NOT associated with them.
2. If you were to 100% submit an application at healthcare.gov and put NOTHING in the field where they ask "Did someone help you with your application?" and DID input your NPN number then later called healthcare.gov and ask if you were attached to the application they would say, NO you are not, even though your NPN was associated with them.
Many agents (most probably) do not realize that healthcare.gov call center employees are not even able to view to see if an NPN is attached.
The NPN provided within your profile in ACAExpress is sent to CMS/healthcare.gov when the final submission is completed. CMS/Healthcare.gov then send the info to the carrier. Keep in mind, some carriers are faster than others at actually associating the NPN to an application after they receive the data from CMS/healthcare.gov than others. Of note; We are not even able to submit an enrollment unless it includes the agents first and last name, NPN and FFM ID.
We have heard of some other WBE's, though I cannot confirm this 100%, where they will submit the application initially using the WBE's FFM ID and FFM Password, use the results from CMS to verify info and then do another enrollment using the actual agents NPN, Name, FFM info, etc. This is what some call 'ghost apps'. We do not process this way as it can cause duplicate applictions and other problems.
Thank-you for that detailed explanation, Kenny. That explains a lot. However, I am still confused as to how the FFM reps strip the agent's NPN off of the case when/if the client calls in and makes any change whatsoever. It has happened so many times to so many agents, that either the FFM reps are being told to strip our NPNs, or else they save the application after doing a Change in Circumstances during which time the NPN has been stripped by the system.
