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The employee us the daughter or daughter in law of the owner(dont remember which from reading the "apology").Agreed. Does not make a bit of sense. Its like they wanted the agency to go down in flames. And a P&C shop at that.... they are risking a very valuable asset, much more than a life book of biz.
If I heard correctly, the owner didnt even issue the apology, the employee who put up the sign issued it. Had I been the owner, the employee would have been fired immediately and a press conference held to announce that it was not me who did it and the employee is fired.