We have resorted to calling the FFM with the client, stating the facts, and letting the FFM make the cancellation effective. Like Ann, we have done it exactly the same way for clients and ended up with a different result. My goal by calling the FFM is taking the liability off of me. I had one client who had their coverage cancelled the day we changed the application on the account, did exactly what we always do, now we have a lady without coverage for two weeks due to "our actions". What if claims happen?
This way, the FFM is the one f'ing it up in light of giving them the correct information and stating our goals. Liability removed and placed on the FFM.
Called the CYA method.
This way, the FFM is the one f'ing it up in light of giving them the correct information and stating our goals. Liability removed and placed on the FFM.
Called the CYA method.