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Some people really are in the middle of something and have to set an appointment.
Not as many as you think though.
Look at it like this. You wan't to speak to people who don't know you and they don't want to waste their time with you (they would rather be watching reruns of "As the World Turns" or "Jeopardy"). You are going to discuss a subject (their death) which is hardly something they want to think about. Then you are going to talk about leaving a nice big bill for their family to pay when they pass. (They don't want to leave a bill, but some don't really like their family.)
Then... you will propose a solution that will take money that they don't have or want to spend to take care of a problem they don't want to talk about because it might leave a burden on family they don't really like.
"Now Mildred, when would you like to set up that appointment for?"
"I'm trying to catch folks for just a second or 2. Do you have a spot we can sit down?" (Eyes down, move toward the door.)