Digital BGA - experience and telemarketing leads?

[Knows4money]

We just shut down our live transfer program with dozens of agents on it a few weeks ago - now why would we do that if we were making money on leads?

Nice spin. Why don't you tell us why you really shut down your live transfer program.
Who got ripped off? What did you do for your agents that got ripped off?

 

[Knows4money]

If you can't tell, no one believes your lies. Your numbers don't add up and they keep changing. You resurrected a 3 month old thread from an anonymous account to attack us for some reason.

Now $5-$7.50 live transfers? It keeps getter better!

No one believes me? Mmmmmm. I don't know if I necessarily care about that or not. What numbers don't add up? You produced live transfers for $5-$7.50 a lead and sold them for 26? Why did you stop doing that? Are you ready to tell the industry yet? I know what happened to you with your call center. Your agents weren't getting what they paid for. You weren't either but you weren't about to dip in your pocket and make it right to your agents. Keep it out here on the forum and I'm gonna keep telling on you. I've had 2 of your agents reach out to me today. They believe me.

 

[PhxSunsFan]

reminder.. the joy of training with brianna.. outweighs any ripoff.. worth millions

 

[JRoot]

Why don't you tell us why you really shut down your live transfer program.

Sure. I'll say it since you're making accusations of agents getting ripped off and there's really nothing to hide. We just know it will be a conversation piece and stir up a lot of discourse that we don't care to be a part of because it'll threaten the integrity of the final expense live transfer segment of business.

FE (and medicare) live transfers are saturated. There's not enough compliant data to go around to meet demand. The overseas call centers have resorted to an unethical practice of sending their transfers as many times as they can to different clients (days/weeks/months apart, not immediately). When confronted with proof they're doing it, they justify it because the data they're calling on are getting called by other call centers anyway - so if they're going to get transferred again, it might as well be them. This is happening everywhere so we shut it down.

We only discovered it by digging into our persistency numbers and separating it out by lead source. Over the last 5 months, we noticed a decrease in persistency and we pinpointed it to our live transfer business and we noticed the trend getting worse every month. Other call centers or agencies haven't caught on to this yet or have but are in denial because they don't want to give up that segment of business.

And yes, the exclusive, real-time data DigitalBGA generated for our overseas call centers was being re-sold to other call centers without our knowledge. DigitalBGA did get hosed in that regard.

To be clear - agents were very profitable on our live transfer platform. They just weren't able to see the persistency deviation we saw because to them, this was normal.

We protected our agents and saved them from this practice while the rest of the industry is still taking these calls.

The same way we protected them 2 years ago when we shut down our Facebook leads because of declining contact and sales rates when the rest of the telesales industry was still shouting from the rooftops about these leads.

We'll always make moves based on our data and it won't make sense to others who don't have the data.

 

[JRoot]

What numbers don't add up?

See my reply yesterday. You are not acquiring a fe client for $52-$75 sitting at home taking inbound calls. You would gain all the telesales market share if this were true and put everyone out of business.

You produced live transfers for $5-$7.50 a lead and sold them for 26? Why did you stop doing that?

You know how ridiculous this sounds, right? These are completely made up numbers. Look at the rest of the live transfer marketplace and you'll see everyone is near or well above that price point. So every telesales agency in live transfers is ripping off agents?

Keep it out here on the forum and I'm gonna keep telling on you.

Keep telling on me? You mean keep making numbers up to try and smear us?

This gets us more exposure than no one talking about us. Keep coming at us with your lies from an anonymous account with nothing to back it up and we'll keep using it as an opportunity to give more insights into how we work.

I've had 2 of your agents reach out to me today. They believe me.

Doubt it. Maybe 2 failed agents not with us anymore. We constantly purge agents not putting in the effort to focus helping those putting in the effort and many agents get upset about that.

Some agents just aren't cut out for telesales and will blame anyone but themselves - ultimately it's up to the agent. All we can provide is the training, leads, technology and systems just like all the other IMOs out there.

 

[Knows4money]

See my reply yesterday. You are not acquiring a fe client for $52-$75 sitting at home taking inbound calls. You would gain all the telesales market share if this were true and put everyone out of business.



You know how ridiculous this sounds, right? These are completely made up numbers. Look at the rest of the live transfer marketplace and you'll see everyone is near or well above that price point. So every telesales agency in live transfers is ripping off agents?




Keep telling on me? You mean keep making numbers up to try and smear us?

This gets us more exposure than no one talking about us. Keep coming at us with your lies from an anonymous account with nothing to back it up and we'll keep using it as an opportunity to give more insights into how we work.



Doubt it. Maybe 2 failed agents not with us anymore. We constantly purge agents not putting in the effort to focus helping those putting in the effort and many agents get upset about that.

Some agents just aren't cut out for telesales and will blame anyone but themselves - ultimately it's up to the agent. All we can provide is the training, leads, technology and systems just like all the other IMOs out there.

You have pretty much proven my entire original point for me. Your leads and everybody's leads that are not call ins are garbage. You sold garbage to agents for years. I get why. Agents literally will not do what it takes to be successful which is dial 500 numbers a day on name, age and address data. With call ins you can finally control not getting ripped off by 3rd party vendors and recouping that expense from your agents. Welcome to 2022. I don't believe you for a second on your costs. Why? I literally produce the same exact lead for $15. Difference is I don't want or need to scale because I don't want to be a babysitter or have your headache of the very reason you are out here right now defending your profit centers. Same as a used car salesman isn't going to tell you the truth of what they are financially in that car for. You will be running the reduced comp Select Quote model inside of 12 months. And good for you when you do it, that's where the real money is at.

 

[Todd King]

You just don't like the fact that I came on here and snatched the covers off of your business model. You keep telling everybody you are selling them leads at your cost. You obviously have gotten enough people to believe you. You want proof on my end? You can message me privately and I will provide.

Yes, we would all like proof. So don't leave it in a PM, put it right out here on the board for all to see. You won't of course. Why, because you can't prove your numbers and we know it.
You may as well stop lying, because you won't prove it and know one believes you. Your lies here are fruitless.

 

[JRoot]

Your comments wreak of someone that has worked with us that failed out. With some digital sleuthing, we figured it out.

Your name is Tim Trainer.

We just removed your access to our systems on February 2nd.

You have ALL your FE contracts with us and haven't written a single policy since September 2020.

You took 325 leads and made 42 calls total.

You started with us September 2020 and we've booted you several times for lack of activity/effort. You've pled to us to come back, but you still never made the calls.

You were just on the weekly Tuesday call Nic and I held. You must love our training and content.

Every single comment you have made here has been false. You have ZERO production - we know that because we hold all your FE contracts.

Make one more comment about us Tim, and we'll get our attorneys involved.

 

[PhxSunsFan]

Yes, we would all like proof. So don't leave it in a PM, put it right out here on the board for all to see. You won't of course. Why, because you can't prove your numbers and we know it.
You may as well stop lying, because you won't prove it and know one believes you. Your lies here are fruitless.[/QUOTEt

forgive the ignorance.. its still early in CA.

who is lying? jeff or the OP? thanks

 

[jdeasy]

Now you've done it!!

He's gotta change his name to Don'tKnows4Money