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The whole conventry circus is a mess.
I worked late last night trying to fix a case they screwed up. Jan. 6 we submit an application via the Medicare web site for First Health. Jan 21 she gets a letter demanding proof of SEP. We can't get a person that knows crap from Coventry on the phone so we call Medicare. They do an enrollment and file a complaint with Coventry. Yesterday... she gets another letter in response to the application. So last night we get Medicare on the phone again and submit an application with Wellcare.
I'm having the same exact problems. When I fax in my PDP applications I even include 6 different sources showing that in OEP you can go from an MAPD back to original Medicare and Coventry. (The sources include Medicare, Coventry's training/certification 2009 material, etc.) and they're still getting rejected.
I refuse to be transferred anymore. Before when I'd call to try and get it fixed they'd say I'll have to transfer you, I'd get transferred 5 different times at least and nothing gets resolved. Yesterday when I called they told me they'd have to transfer me. I said "I'm sorry, I don't have the time to be transferred because I'll end up being transferred to 5 or 6 different areas, I'm just not going to go through this anymore, so no, please don't transfer me, just forget it. The girl kind of laughed and said I know what you're saying, we are having problems.