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I've had mine for 6 years and it covers actual charges. You must've taken yours right after they switched to usual and customary.I’m canceling my Manhattan DVH plan this month. I’ve had it for 5 years and I’m tired of the denials and low customary charges.
I know this doesn’t have to do with this post but I’m moving to Ameritas.
if my only option was Aetna, I’d take it.