Final Expense Customer Service 2022

[rousemark]

You had 5 Star with FEX. You were on the friday calls. Who do you think you were with, the easter bunny?

I'm not the one with panties in a wad. You want to join in on the attacks on FEX. I simply respond to your attacks.

And I don't know what FERX is.

Perhaps I did but I don't think I ever contracted with 5 Star. But, yes I was on some calls because Scott allowed me to attend when I was not contracted.

You always whine that you were attacked. That is always your justification for acting like the playground bully. I defy you to show where I attacked you unless you consider my using Scott's own words an attack.

 

[Todd King]

I know you got nothing so you misrepresent.

FEX handles the transaction because RGI requires it.

And that's only RGI. Many FEX agents are not using RGI so they don't have to handle it.

I understand that you can't handle that for your agents. But that doesn't make it bad that FEX can and will.

It costs Travis and Scott money to administer that program.

You understand that we can't handle that? What? RGI has approached us more than once. However, just like FEX, we would have make many of the agents move other contracts to us if they some of them elsewhere. We're not interested in doing that. Not that we can't "handle" it. FEX does a great job with that, but we just don't want to make our agents semi-captive like FEX does with agents on that program.

You and Travis can say the agents on that program aren't semi-captive, but saying it doesn't make it so. You are semi-captive, like it or not.

 

[Todd King]

Reading comprehension is your friend, learn it.
I said I thought he was going to be your trainer.

I'm not in the dark about who does your non existent training.

That last statement just shows how much in the dark you are about us. That's typical of you though. You have made many statements about what we do and don't do over the years and most of the time you're just wrong. Just like now.

 

[jdeasy]

Perhaps I did but I don't think I ever contracted with 5 Star. But, yes I was on some calls because Scott allowed me to attend when I was not contracted.

You always whine that you were attacked. That is always your justification for acting like the playground bully. I defy you to show where I attacked you unless you consider my using Scott's own words an attack.

I didn't say I was attacked. "Always" is a long time.

 

[jdeasy]

You understand that we can't handle that? What? RGI has approached us more than once. However, just like FEX, we would have make many of the agents move other contracts to us if they some of them elsewhere. We're not interested in doing that. Not that we can't "handle" it. FEX does a great job with that, but we just don't want to make our agents semi-captive like FEX does with agents on that program.

You and Travis can say the agents on that program aren't semi-captive, but saying it doesn't make it so. You are semi-captive, like it or not.

No they are not.

that's just your lie to try and recruit against FEX.

But I'll play. Show me the contract.

All captive agents, semi or otherwise, have a contact spelling out the captivity provisions.

Let's see it.

Your hyperbole means nothing in contract law.

 

[shonceman]

I just got off the phone with Sons of Norway customer service. They are the polar opposite of some of the companies being mentioned in this thread! No long wait times, I almost always get straight through. Their reps are always pleasant and helpful, whether in customer service or sales support.

This morning I spoke with Amy, who I also spoke with late afternoon yesterday. She is outstanding! Very pleasant, cheerful demeanor! Not rushed at all, she made me feel like all she had to do today is make sure my problem got solved.

The combo of their extremely user friendly e-app and always helpful home office staff makes me think maybe I should use them for more than just GI!

 

[goillini52]

I just got off the phone with Sons of Norway customer service. They are the polar opposite of some of the companies being mentioned in this thread! No long wait times, I almost always get straight through. They're reps are always pleasant and helpful, whether in customer service or sales support.

This morning I spoke with Amy, who I also spoke with late afternoon yesterday. She is outstanding! Very pleasant, cheerful demeanor! Not rushed at all, she made me feel like all she had to do today is make sure my problem got solved.

The combo of their extremely user friendly e-app and always helpful home office staff makes me think maybe I should use them for more than just GI!

Yep, they've really improved. A couple of years ago, you couldn't get anybody on the phone, but when you did, they were always pleasant and easy to work with. They just needed to hire more people, and it solved the problem.

 

[jdeasy]

Yep, they've really improved. A couple of years ago, you couldn't get anybody on the phone, but when you did, they were always pleasant and easy to work with. They just needed to hire more people, and it solved the problem.

Trans has improved too. Yesterday I had to call AmAm with a new client of theirs. The message was we were the 26th in que with an estimated hold time of 25 minutes. They actually got to us in about 20 minutes. Good wedge building time. Turns out that agent "forgot" to do a replacement form.

Then had to call LS with the same lady. That one took over 30 minutes. Same agent as the amam. He "forgot" to do the replacement form there too. He's a really forgetful agent.

And to think, he drove over 200 miles one way to only lose those 2 policies and to get a DOI complaint. Maybe he will remember better next time?

 

[goillini52]

Trans has improved too. Yesterday I had to call AmAm with a new client of theirs. The message was we were the 26th in que with an estimated hold time of 25 minutes. They actually got to us in about 20 minutes. Good wedge building time. Turns out that agent "forgot" to do a replacement form.

Then had to call LS with the same lady. That one took over 30 minutes. Same agent as the amam. He "forgot" to do the replacement form there too. He's a really forgetful agent.

And to think, he drove over 200 miles one way to only lose those 2 policies and to get a DOI complaint. Maybe he will remember better next time?

That's about $100 in gas.. Expensive lesson...the price of the lead, the price of the gas, his time, 2 chargebacks that also hurt his persistency and 2 DOI complaints.

 

[jdeasy]

That's about $100 in gas.. Expensive lesson...the price of the lead, the price of the gas, his time, 2 chargebacks that also hurt his persistency and 2 DOI complaints.

Surely not that much in gas. And you would think he wrote more than those 2.

I'll find them eventually if he did.