Final Expense: Foresters Vs RNA?

[arnguy]

Try us out, not much phases some of us.

Methinks you mean fazes!

 

[STIBROKER]

Methinks you mean fazes!

phase to black........................

 

[CFP83]

My experiences with Foresters over the past seven months since being appointed have been literally nothing but mistakes and errors one after another. The administration and overall systems at this company is simply a sh#t-show......I don't know if this general disorganization is due to the huge influx of business from adding the FE to their business or if they have always been like this.

I wrote a 35k policy on a long-time client of mine....annualized premium comes out to be somewhere around $2800 a year. The policy went into force on March 1st of this year. Well, in doing my monthly QuickBooks entries last week I realized that they have never paid me on this case.....only about three months late! Called the company and they said it was "a computer glich". This was the final straw for me after having two other major issues.....

The first application I submitted to them was in December of last year. I physically mailed the application to their NY application receiving address as the application instructed...after a week or so of not hearing anything or seeing anything on the producers underwriting section of their website I called to see what was up. They actually told me they didn't have the application or the check that I sent them....holy-crap was I pissed. So I then asked to speak with a decision-maker or someone higher up as this was a major problem not to mention a security-issue for my client being that I sent a check and the application obviously has personal info. After 30 minutes on the phone with them they "found" the application but not the check....they asked me to go back to client to get anther one and "apologized for the inconvenience". For some stupid reason I did this and gave them another chance.

Completely seperate issue and client, I was completing the apptical interview with a client in my office and the interviewer tells him because of the scriptcheck he will only be eligable for the graded plan....well from the applications questions we were able to answer "no" to everything and were therefore expecting immediate DB. Because of this surprise we told the phone interviewer we would not be submitting this application and we shreaded it right there in my office after the phone interview. Well, I get an email from Foresters saying that they had actually suspended my contract for not submitting they application to them! They then went onto say that they would not unsuspend my contract until I had the client sign a new application and submit it to them even though the client didn't want the coverage and we had already put coverage in place with another carrier!!

I should have canned the Canadian train-wreck after the first major issue.

 

[jacobtn]

They don't just underwrite off the app they also do an rx check and mib. They aren't the best for every situation but I have yet to find better for most folks. When the rx hit trips you up, simply write them carrier xyz.

U still have to submit app because they pay approval 25 bucks per phi and their records weren't matching.

My personal experience with Foresters over the past seven months has proved to me personally that the administration and overall professionalism and organziation at this company is a sh#t show.

Here's one for you, I wrote a 35k policy on a long-time client of mine....annualized premium comes out to be somewhere around $2800 a year. The policy went into force on March 1st of this year. Well, in doing my monthly QuickBooks entries I realized that they have never paid me on this case and it's almost June! Called the company and they said it was "a computer glich". This was the final straw for me after having two other major issues.....

My first application I ever submitted to them was back in December of last year. I physically mailed the application to their NY application receiving address....after a week or so of not hearing anything or seeing anything on the producers underwriting section of their website I called to see what was up. They actually told me they didn't have the application or the check that I sent them....holy-crap was I pissed. So I then asked to speak with a decision-maker or someone higher up as this was a major problem not to mention a security-issue for my client being that I sent a check and the application obviously has personal info. After 30 minutes on the phone with them they "found" the application but not the check....they asked me to go back to client to get anther one and "apologized for the inconvenience". For some stupid reason I did this and gave them another chance.

Completely seperate issue and client, I was completing the apptical interview with a client in my office and the interviewer tells him because of the scriptcheck he will only be eligable for the graded plan....well from the applications questions we were able to answer "no" to everything and were therefore expecting immediate DB. Because of this surprise we told the phone interviewer we would not be submitting this application and we shreaded it right there in my office after the phone interview. Well, I get an email from Foresters saying that they had actually suspended my contract for not submitting they application to them! They then went onto say that they would not unsuspend my contract until I had the client sign a new application and submit it to them even though the client didn't want the coverage and we had already put coverage in place with another carrier!!

I should have sh*t-canned this Canadian freak-show of a company after the first major issue but I gave them more chances and allowed them to continue to screw me, and my clients.....well not any more.

 

[Todd King]

FYI....Since RNA has started do a PHI again, and is using Apptical, they also require you to submit the app even if it has been turned down.

 

[Jake07712]

I don't recall seeing this meantioned, but RNA is now requiring on site phone interviews.

 

[jdeasy]

FYI....Since RNA has started do a PHI again, and is using Apptical, they also require you to submit the app even if it has been turned down.

RNA is not using Apptical, they use MRS. Still you have to send in the app regardless of outcome. That is standard for every company that uses POS interviews. They claim it's because of privacy act stuff, but it's really about the vendor getting paid.

The company wants to know that there is actually a phone interview that's been done before they pay the vendor for a service they claim they did. The vendor gets paid whether it's approved, declined, modified or not taken.

 

[Sac 916]

RNA is not using Apptical, they use MRS. Still you have to send in the app regardless of outcome. That is standard for every company that uses POS interviews. They claim it's because of privacy act stuff, but it's really about the vendor getting paid.

The company wants to know that there is actually a phone interview that's been done before they pay the vendor for a service they claim they did. The vendor gets paid whether it's approved, declined, modified or not taken.

JD,

When you write up two applications (married couple) and do two interviews on one recording have you found that it delays one of the certificates to be issued?

 

[JimmyUt]

I just did a mother and son last week on the same call and they were both issued same day. So no problems so far, but you never know.

 

[Sac 916]

I just did a mother and son last week on the same call and they were both issued same day. So no problems so far, but you never know.

Ok cool and tnx.

i just did two of them this past Friday and was wondering that when I faxed them over Fri. night.

Replaced 4 yr old AIL policies for one couple and blew up a LH agents quote for another two-some.