how come your "live transfer" leads dont come with a recording?
Our calls are initiated by a live agent. The majority of the "Live Transfer" call is the recording, so there's not a real need to distribute a recording of the contact agreeing. We do keep a backup of the recording in case we ever need it.
For "Live Life" calls, the live agent conducts the entire call, and we distribute the recording of the entire call to our agent client via our CRM and via email.
Best wishes...