Yeah, a lot of people are begging for help with telesales and when someone offers it free of charge, then all they get is slammed an criticized. … No wonder some very knowledgeable no longer post..
Final Expense Telesales Tips
- Thread starter NSRH
- Start date
- 5,968
Care to elaborate?
- Thread starter
- #173
- 1,912
Rewind a couple years ago, when you and your buddies attacked me relentlessly.
- 5,968
I don't remember attacking you relentlessly. And years ago? I won't say I didn't say a thing or two but I do kind of doubt it.
I know we had a more recent dust up either last summer or early fall because I replaced one your overpriced policies policies and your agent was calling the client relentlessly all hours of the day and into the middle of the night and telling her sorts of untrue thigns about me and the new carrier.
You thought that was good and I disagreed. I still think that that is a terrible business practice, by the way.
- Thread starter
- #175
- 1,912
Not gonna rehash it, just answering your question.
Moreover, "my" agents don't call clients to get them back on the books. You had an army of 50 conservation reps calling the client.
And yes, it is good business practice, and necessary when you're building a substantial telesales operation.
- 5,968
She was calling me in tears. Conserving one policy should not require harassment. And it was your agent - got her name and and at least one of the number used came back to North Star. Calling at 2 AM? 3 AM 6 AM? You're too much.
- 30,577
Damn!!! 3am??? That sounds like harassment.
Damn!!! 3am??? That sounds like harassment.
Someone really didn't want that chargeback
- 5,968
Damn!!! 3am??? That sounds like harassment.
It was a $1700-$1800 AP case. Just about doubled the death benefit with immediate coverage.
- Thread starter
- #180
- 1,912
My Dialer wouldn't even let that happen. If it's true, they would have had to use their own phone, which is against their contract, and constitute a termination.
I'd like to see the proof.
