Final Expense Telesales Tips

[MedicareWAA]

Anyone have experience taking inbound telesales leads? I'm curious how they convert. Face to face is easier, I think, but if you have a warm transfer inbound call and you are trying to sell it ON THE PHONE, what kind of conversion rate have people experienced?

Thanks for any information you have to share. Happy holidays also.

Walter

 

[damadcrapper]

IMO here - make sure if you are taking inbound telesales leads you get assurances from the vendor that they are TCPA / DNC compliant and you are protected. We are seeing TONS of claims / complaints. Most are easily dismissed but there is still a cost. Armchair wannabe attorneys using form letters to file complaints attempting to secure quick cash.

 

[kuhn123]

IMO here - make sure if you are taking inbound telesales leads you get assurances from the vendor that they are TCPA / DNC compliant and you are protected. We are seeing TONS of claims / complaints. Most are easily dismissed but there is still a cost. Armchair wannabe attorneys using form letters to file complaints attempting to secure quick cash.

Why would an "inbound" lead need to be TCPA/DNC compliant? Now a lead that is telemarketed and then live transferred to you, then yes, compliance is needed. But an inbound call?

 

[damadcrapper]

Per DNC.com, "it is unlikely that any business is 100% inbound-only. For example, many inbound call centers have circumstances where employees take a call from a consumer and later need to call that consumer back—perhaps because of a dropped call or even at the explicit direction of the consumer. Those callbacks are considered outbound calls and, thus, are subject to the same TCPA and DNC regulations as any other outbound call."

 

[DonP]

That is interesting . Is this saying that an inbound tv lead that gets disconnected you can't call back . So you say when you answer the inbound call . " Hello this is Barry with the final expense dept how are you ? I see your call from 516-1425 is this correct ? Is this a good # to call you back if were disconnected? Yes . It's recorded now and in your files to keep

 

[Todd King]

Per DNC.com, "it is unlikely that any business is 100% inbound-only. For example, many inbound call centers have circumstances where employees take a call from a consumer and later need to call that consumer back—perhaps because of a dropped call or even at the explicit direction of the consumer. Those callbacks are considered outbound calls and, thus, are subject to the same TCPA and DNC regulations as any other outbound call."

I think they must play hell trying to enforce that non-sense.

 

[Newby]

Some of the overseas telemarketers are selling outbound Tele leads as inbound Tele leads.
What they do is they have their first foreign telemarketers calling anybody and everybody over and over and over until they finally accept they're going to have to talk to these idiots to try to get them to quit calling 50 times a day. Then those guys very sloppily and noncompliant Lee try to get you to have enough interest to pass you off as a potential lead to the next stage of the foreign telemarketing company.
The guy at the second stage tries to start talking to you like you are an inbound call and there's some screening and if you answer the questions the way he wants then he passes you off to the American screener. But right before he passes you off he reads you some legalese about your agreeing to have agents call you even if you're on the do not call list and blah blah blah which doesn't protect the end agent from anything because they already did call you and they did not have permission.
So then if you go through him the way he wants he passes you off to the American prescreener who I'm sure really does believe that you are an inbound call. Which they do some screening questions on you and then send you directly to the end agents who absolutely thinks you are an inbound call. That in agent is very easy for any lawyers to drop the hammer down on.
That's why you have to be very careful if you're buying Telemarketer's leads and even inbound telemarketing leads.
I don't know what percent of agents are having problems but I know if someone wants to cause you problems they can do it easily. And those foreign telemarketing services that call the same numbers over and over and over and over many times per day can piss them off enough to want to string you up by the nuts.

 

[BarryNY]

Uuhhhgggghhhh...the darkness behind those "awesome amazing" live transfers coming off telemarketed lists...overseas...

There's nothing better than when a prospect takes the initiative and CALLS YOU - after watching a TV commercial...

Quickly into the script:
"And just in case we get disconnected or I need to call you back is this number <<Read # from caller ID>> a good number to reach you at?"

 

[kuhn123]

Per DNC.com, "it is unlikely that any business is 100% inbound-only. For example, many inbound call centers have circumstances where employees take a call from a consumer and later need to call that consumer back—perhaps because of a dropped call or even at the explicit direction of the consumer. Those callbacks are considered outbound calls and, thus, are subject to the same TCPA and DNC regulations as any other outbound call."

Thank you for this. I did not give thought to calling a lead back at their request. I was only thinking of working inbound TV leads, with no middle man or screener in-between, so we know for a fact that it is an inbound call, and not a live transfer being pushed off as "inbound".

 

[MedicareWAA]

But back to selling this stuff entirely over the phone, any experiences here? Did it work well enough? Idea on how well they turned into sales?

Walter