Just completed my first telesales with Columbian. If the recording worked, it was a fairly painless process but I would still much rather be face to face. This was a situation where the insured was in one town;r the payor/owner in another and I was in another so I had to do two voice authorization calls.. one with the insured and another with the owner. I did a paper app and then called in for the voice signatures.. Was a pain having to read the disclosers over the phone for the recording.. I prefer someone else to take care of that.. Taking the app and doing both phone calls took about a total of 50 minutes.. Now, to see if they issue.
First Telephone Sale with Columbian
- Thread starter rousemark
- Start date
- 4,306
The LBL process has the agent reading several disclosures. It is a pain. I always try to read them quickly so I end up sounding like John Moschitta, the world's fastest talking man!
- Thread starter
- #3
- 30,588
Settlers had a guy doing the POS PHI's that was a fast talker. He cut the time in half and you could clearly understand him.
- 4,125
Problem is all that, and NO decision. No thankyou.
- 4,306
Oh, yeah, I remember that guy! One time I told him how much I appreciated him speeding it up. I think that's who I learned it from. It's great if you set it up the way he did, letting the prospect know that we're going to go through this pretty quickly, but they can interrupt any time if something's not clear or if they have a question.Settlers had a guy doing the POS PHI's that was a fast talker. He cut the time in half and you could clearly understand him.
- 4,306
FTR, I really hate POS interviews, especially doing telesales. I'd really rather have them call the client later. But I realize that might unhook the sale, so I just grit my teeth and start plowing on through!
- Thread starter
- #8
Doesn't bother me with no decision... For 40+ years of my career there was no such thing as immediate decision. You took the app, collected the money, sent it to the home office by snail mail. If the app was not in good order, they mail you for more information and then you mailed the corrections back to them. In 3-4 weeks, you either got the policy, rate up or a decline letter. The next month you got paid. Getting a decision in two or three days seems like a miracle to me..
- 4,872
Hey Rouse,
Next time do a 3 way call. Each person can be recorded saying what they need to say and you can read all the legal disclosures once instead of twice.
- Thread starter
- #10
Would have to have been a four way call.. Me, Insured, Owner, HO all in different cities.. Don't have the capability to make four way calls. Did two three way calls. Only had to read the disclosures that applied to each individual so only read them once.
