Chazm,
Your client is in SW Florida, Manatee, Sarasota County probably. The reason the agent told the client that is it was information that was given out in the local branch. It was wrong. The info was given out about 45 days ago. The agents have all been informed of the error. They were told the new Colonial Penn modernized plan was going to be approved with a rate of 181. It wasn't. Much higher. Now the agent gets to go back to the client and beg forgiveness (or ignore the client and hope they keep the policy without checking with anyone else).
No, she is in Orange county, which is central florida. She also does NOT have a modernized plan. Her birthday was in May.
Maybe the agent told her if she will wait for June she can get it for $181....I dunno, will call her back again soon