It's none of that. Old people and the weird people I'm sadly forced To interact with are nothing but just extremely rude nasty mean people. They also pretend to play stupid and will force you to repeat yourself over and over just to be jerks or dominate you. I'm used to it now but can't be a professional or really do the job correctly and if you're positive and friendly they react with major contempt. I guess old people in general are just mean bitter people arrogant entitled and rude. if you say "how are you" they get rude and angry. They angrily start ranting about nothing. Most just sit on the phone so they can start yelling at you. Many will talk about their boring lives in a rude ranting way and as if their petty situation is so important but they do it in the most intrusive aggressive way so as to vent to a random person uninvitingly. they talk with zero respect to the other party. No- no one acts this way just them. They have zero interest in what's being said it turns into a contest of how rude they can be to you and when.
a few times I changed my tone to Semi bitter and apathetic and didn't receive abuse but some interest. Not sure what's wrong with these people but they hate friendly and nice.
Not sure what you are looking for from those of us that have already given advice and answered your questions. Sadly there is nothing more you can learn from us until you look in the mirror. I'm guessing that you are still too young to be able to empathize with the people that you want to work with. Since you cannot open your eyes inward to see your role in the negativism being directed at you, then I agree that this is not the business for you. These seniors look to us, not only for knowledge, but also friendship and understanding for the time we're together. Best of luck in your future.