Health Sherpa

[nliang86]

Are you still having issues with TX, OH and SD? We had a few issues during the switchover but fixed most of them in the hour after. Let us know if there's more stuff to fix, otherwise thank you for using the service!

 

[CHUMPS FROM OXFORD]

Ohio seems to be working fine.

 

[Pancur]

Hi nliang86,

I have 3 questions for you about healthsherpa:

1) Do you charge the submission fee if my website visitor is sent to medicaid?
2) What if the same client's application is resubmitted during OEP, e.g. the person wants to change to a different plan? Do I have to pay the submission fee again?
3) What if my website visitor is from the state where I'm not licensed? I run some quotes on your website and it looks like you are going to get the business if the person applies. Do you plan to pay us for the lead?

Thanks.

 

[AllenChicago]

PanCur and everyone,

You'll get faster responses during this crunch time at HealthSherpa if you send an e-mail. I've corresponded with them on 3 occasions since yesterday. There are several support people there who are just as knowledgeable about the HealthSherpa website/software as Ning Liang.

Their e-mail address is on this contact page: https://www.healthsherpa.com/about

BTW...They welcome substantive suggestions from users/subscribers.
ac

 

[Pancur]

I asked the question on the forum because I know that sooner of later other agents can have them. I believe that healthsherpa would get more sign-ups if the answers to the 3 questions would be: no ,no and yes. I hope that this is what we'll see tomorrow.

 

[Mink]

#3 is a good ?

I assume your personal Web site will run quotes in different states. Anyone here from past experience who got quickly licensed in a different state if a client enrolled?

 

[AllenChicago]

Hello! This is Ning from the HealthSherpa.

We are a certified Web Based Entity, partnered with CMS. We have a direct integration with the federal data hub, and are allowed to enroll people that submit applications through us.

In response to AllenChicago:

1) We are required to get the consent of the user to the statements you list. They are directly from Healthcare.gov, and part of the terms of our agreement with CMS.

2) We just launched this flow today, without any press, so the # of applications is small.

3) We process and email confirmations within the same day, often within an hour or two. For fake applications like the one you submitted, we ignore.

4) We are planning on releasing this functionality to agents and brokers as well, so that they can complete applications rapidly and are guaranteed to get their NPN / FFM ID on the enrollment (i.e. compensated).

Our goal is to turn the long, difficult signup process on Healthcare.gov into a short, 10 minute process. Today marked a big step but we will continue to improve the site and turnaround times.

Thanks for talking a look,

Cheers,
Ning

November 14, 2014

Here's an interesting (very short) NBC interview video from late 2013. Sherpa was/is working hand-in-hand with Health and Human Services, due to receiving so many kudos from various influential people.

Video Link: HHS meets with The Health Sherpa

IMO, this explains how Health Sherpa is able to streamline the application process so thoroughly, without getting in trouble with HHS/CMS. I've been a worry-wart over their legitimacy..up until now. (Have been burned b4. As a result, I'm ridiculously cautious nowadays.)
ac

 

[kgmom219]

November 14, 2014

Here's an interesting (very short) NBC interview video from late 2013. Sherpa was/is working hand-in-hand with Health and Human Services, due to receiving so many kudos from various influential people.

Video Link: HHS meets with The Health Sherpa

Perhaps this explains how Health Sherpa is able to streamline the application process so thoroughly, without getting in trouble with HHS/CMS. I've been a worry-wart over their legitimacy..up until now. (Have been burned b4. As a result, I'm ridiculously cautious nowadays.)
ac

Maybe, but then I don't have to worry because you are worrying enough for all of us.

Sherpa may be our only option tomorrow.

 

[Yagents]

Looks like LifeHealthPro Reads the forum:
PPACA open enrollment 2015: Popcorn time | LifeHealthPro

5. Agents and brokers may have a better idea of what they're up against.

Last year, agents and brokers went into open enrollment thinking exchange systems would work, and that exchanges would have live humans available to help them.

This year, 40,000 remaining HHS exchange producers and the remaining state-based exchange producers know not to expect much technical excellence from the exchanges. They have armed themselves with systems from HealthSherpa, ACA Express and other organizations that are supposed to help them enter information during normal business hours, whether exchange systems are working or not, and then feed the information into the exchange systems when the systems are actually working.

 

[AllenChicago]

Maybe, but then I don't have to worry because you are worrying enough for all of us.

Sherpa may be our only option tomorrow.

KGMom, last year, did you obtain the official subsidy $$$ amount before purchasing the plan? I did, because sometimes the actual amount granted by HHS would be less than what the calculator estimated..or they'd be denied totally.

What will you do to appease a client who thinks his Blue plan will be $550 after the $300 subsidy is applied, only to find out when he gets his packet that the official subsidy was only $240 and his premium is $610 instead?

If he/she says, "I don't want this, put me on something that's close to the price you estimated", how do you handle it? You call the Marketplace and ask them to change the plan?

Gotta plan ahead because you know there will be cases like this when the true subsidy amount is unknown at the time of plan purchase. Thoughts?
-allen

----------

Looks like LifeHealthPro Reads the forum:
PPACA open enrollment 2015: Popcorn time | LifeHealthPro

5. Agents and brokers may have a better idea of what they're up against.

Last year, agents and brokers went into open enrollment thinking exchange systems would work, and that exchanges would have live humans available to help them.

This year, 40,000 remaining HHS exchange producers and the remaining state-based exchange producers know not to expect much technical excellence from the exchanges. They have armed themselves with systems from HealthSherpa, ACA Express and other organizations that are supposed to help them enter information during normal business hours, whether exchange systems are working or not, and then feed the information into the exchange systems when the systems are actually working.

Allison Bell makes it sound like we're a dying breed.. "the 40,000 remaining". Maybe we should put our software in a time capsule, LOL. Yep, she definitely reads this forum to get a feel for what agents are doing in the health and the life insurance areas. Smart lady!