Health Sherpa

[JNJcannon]

Joshua, we are looking into fixing this now. We didn't realize it was iOS iframing that was the issue, rather than linking to the consumer link from facebook. We'll have an email to you soon.

Thank you, it is specifically regarding the iframing. What's worse is that to the consumer, it appears as though they are still on our site due to the header and footer still being branded. They just ignore the HealthSherpa in the middle since the browser bar still shows they are on our site.

I've detailed this many times since the 15th when we originally discovered that we were missing applications. Stupid iOS. We appreciate the attention and hopefully an acceptable resolution.

-Jennifer

 

[nliang86]

Jennifer, we just deployed a fix, and I verified using my iOS device. We'll send an email over regarding missing apps - we have a fairly quick AoR reassignment process in that case. Sorry for the delay in the fix, and thank you for bringing it up!

 

[JNJcannon]

Jennifer, we just deployed a fix, and I verified using my iOS device. We'll send an email over regarding missing apps - we have a fairly quick AoR reassignment process in that case. Sorry for the delay in the fix, and thank you for bringing it up!

Thank you very much for the attention. We truly do enjoy the interface and ease of use. We've even had agents use it face to face for timeliness. We look forward to doing much more business with you year round.

 

[nliang86]

Absolutely, we take fixing these very seriously - thank you for using the service!

 

[TXINSURANCE]

Absolutely, we take fixing these very seriously - thank you for using the service!

The new features are really good! Great job Ning....

 

[MedicareAgent]

My problem seems to be with Aetna, not Sherpa, Houcoogster helped me figure this out. THANK YOU.

 

[houcoogster]

Hello all! I wanted to make two quick announcements:

1) We are dropping the price to $15 per application starting today, through 1/15. You can still stack referral credits on this for even lower rates - when you refer another agent, you get a $5 credit on every app they do. Also, we have no setup fees and no monthly minimums. You can get started in less than 5 minutes at https://www.healthsherpa.com/agents/features, and your first application is free.

2) We have added lead tracking - any consumers that submit their contact information but do not finish the application are automatically tracked under the "Leads" section on your dashboard now.

3) We have doubled the number of support agents and aim to answer all requests within 1 business day. Please use [email protected] - every email is automatically tracked so that we can ensure resolution (we were losing support requests when on calls).

Over 2,000 HealthSherpa agents have successfully submitted over 70,000 applications at this point - we encourage all agents to give the platform a shot to see how you can increase your production.

Thanks,
Ning

Thank You!

♫♪♫ Everybody Ning Chung Tonite ♫♪♫

 

[taterpeeler]

I sent out a 1000 piece mailing last week... all with the unassisted model as the method and had the sherpa link as the link.... got not one damn application.... 1000 cards to the hood would bring in at least 1 application.... the sherpa self apply link sucks and i know thy got biz off my mailers..... i just stopped marketing with the sherpa and i won't forget it

 

[houcoogster]

I sent out a 1000 piece mailing last week... all with the unassisted model as the method and had the sherpa link as the link.... got not one damn application.... 1000 cards to the hood would bring in at least 1 application.... the sherpa self apply link sucks and i know thy got biz off my mailers..... i just stopped marketing with the sherpa and i won't forget it

What is the sherpa link as the link???

 

[AllenChicago]

I sent out a 1000 piece mailing last week... the sherpa self apply link sucks and i know they got biz off my mailers..... i just stopped marketing with the sherpa and i won't forget it

TaterPeeler, are you referring to the " https://www.healthsherpa.com/?_agent_id=xxxx " link? If so, are you saying that Agent ID is being dropped somehow by the applicant's browser?