HealthCare.Gov Mass Mail

[Norwayguy]

Tater, it shows "submitted" not "verified" this is the issue. Per the Marketplace the magic green button has to say "Verified" Every one of my customers accounts are showing the same thing. I went round and round with the marketplace call center today with a client trying to get this figured out. That particular client not only supplied the requested documents via the web portal but also mailed the documents....yet the Marketplace has no records of the documents and is threatening to cancel the plan in 30 days if she doesn't resubmit the income documents. Talk about one PI$$ed off client.

I even asked the 4 reps I've spoken to today if there was a better way and they all suggested that the web portal was the best route. My response if you didn't get them 4-5 months ago when we uploaded the data then how will we know you'll get them now?

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Touche'

Prior to you submitting the info did it say submitted as well? It sounds like the website knows you submitted the info and the government either lost it or never verified it how much of their job do the agents need to do?

 

[somarco]

If they lost personal information is that allowed?

Ask Lois Lerner. She was in charge of that section.

 

[Tkruger]

Prior to you submitting the info did it say submitted as well? It sounds like the website knows you submitted the info and the government either lost it or never verified it how much of their job do the agents need to do?

Yes the magic green button states "Submitted" after you submit the information. It States "Verify" if you need to send information or (Supposedly) "Verified" if the information has been verified.

 

[Norwayguy]

Yes the magic green button states "Submitted" after you submit the information. It States "Verify" if you need to send information or (Supposedly) "Verified" if the information has been verified.

So the website confirms submission but essentially the government says doesn't matter we can't find it you better essense it and hope we don't lose it again.

 

[Tkruger]

So the website confirms submission but essentially the government says doesn't matter we can't find it you better essense it and hope we don't lose it again.

Yes, exactly. However something odd occurred on one of my calls yesterday. Instead of looking for 2k13 data like tax returns for those who are self employed they are looking for Profit and Loss statements for 2K14. It was almost like they were trying to update the data for reconciliation in advance of the Tax filing in 2K15 for 2K14.

 

[Yagents]

Attach a letter explaining that you have some large expenses coming towards end of the year