This happened to me two weeks ago. This is my new client. He called me to schedule for an appointment then a day before his appointment, marketplace rep called him to renew on the phone. They even have an interpreter on the line for him. When he came to see me, he said he already enrolled on the phone with marketplace. Thought this was crazy. I told him to come see when he receives eligibility letter in the mail so I can use the app ID to add my name as his agent for him.