- 9,744
if they can't open an envelope, fill out a few highlighted lines, and put it in the mail without someone standing over them, so to speak, how could i expect them to work through a detailed app that requires them to gather medical info, be there for a medical exam, etc?
Part of it is your expectations relative to the model/process you're using.
If you get 60% of the ones you send out back...that's excellent.