How do you handle an irate client?

Jan 18, 2007

  1. Frank Stastny
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    Frank Stastny Guru

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    I say a very pleasant hello over the phone and then agree with everything they are upset about.

    Nothing disarms an angry person quicker than agreeing with them. Once they calm down then I can address their problem. It is much easier to solve once they have had a chance to "yell as someone".

    Works with my wife too, well, most of the time. :lol:
     
  2. Guest
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    Guest Guest

    I do not know how to handle them, but I know not to tell them "calm down."

    A person should never say that to someone that is excited or nervous as actually, it will torque them up more.
     
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