I just checked my UHC producer portal to see what my renewal commish is for this February. To my astonishment , I have been debited for a chargeback of $1190 on one individual I wrote an MAPD for in 2012. How can this happen?
I've stayed in contact via mail with this individual through the years. A couple years ago he called me with a service question. In a follow up call during the recent AEP he told me he liked the plan and he was sill satisfied with the service and appreciated my returning his call. I figured he was still a client. Why would they charge me back if he's still a client? It's Sunday & they're closed so I can't call 'em.
That charge pretty much wiped out my UHC check for this month.
Has anyone else had this type of experience with UHC? Could this be an error on their part? Thank you.
I've stayed in contact via mail with this individual through the years. A couple years ago he called me with a service question. In a follow up call during the recent AEP he told me he liked the plan and he was sill satisfied with the service and appreciated my returning his call. I figured he was still a client. Why would they charge me back if he's still a client? It's Sunday & they're closed so I can't call 'em.
That charge pretty much wiped out my UHC check for this month.
Has anyone else had this type of experience with UHC? Could this be an error on their part? Thank you.