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Maybe I never noticed this before?, but I just found out that one of my members was called by a Humana rep to persuade her to stay on with Humana instead of switching to UHC. The rep guilt-tripped her by telling her that she had been with Humana for such a long time, blah, blah, blah. Nothing really surprises me anymore, but I always thought that those kind of calls were supposed to happen AFTER the person was disenrolled?
I found out that Aetna is actively calling "my" members to try to persuade them to switch into a cheaper Aetna plan that is new to the area and also sending them postcards to do so. Only 1 of about 70 or so members has swallowed the bait, but phoned me to stay on the same plan that I put him on originally. Aetna is still leaving me as AOR when they do this, but last year I was not as lucky.
Is this new or they are just being more brazen about it?
I found out that Aetna is actively calling "my" members to try to persuade them to switch into a cheaper Aetna plan that is new to the area and also sending them postcards to do so. Only 1 of about 70 or so members has swallowed the bait, but phoned me to stay on the same plan that I put him on originally. Aetna is still leaving me as AOR when they do this, but last year I was not as lucky.
Is this new or they are just being more brazen about it?