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I believe they merely have to show the state regulators how they set rates, but are not required to disclose every detail on an individual basis as it would give up their trade secrets, etc to competitors. the good news is insurance is a million miles from a monopoly like other industries, so you can be free to select & shop from the dozens, if not hundreds, of other competitors if you are disappointed with them
Why do so many people treat their auto insurance like a bad relationship? "I hate them and they treat me like crap. But I love them, I can't leave!"