Issues with Life Change on

Discussion in 'Health Care Reform Forum' started by russelltw, Jul 24, 2017.


    THEINSGUY7 Member

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    Thank you for your help. I am not alone.
    I will take your advice and let the Marketplace Rep take the blame.
    Was talking with T65 spouse today that wants to "do it early".
    Even after I gave 3 examples of exact same screw ups from Marketplace.
  2. TN_agent

    TN_agent Well-Known Member

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    I have a primary with younger spouse T65 in March (we called 3-1 to term just him), it JUST NOW (in July) has termed as of 2/28/2017. Kept getting agents who screwed it up reopening and resubmitting could not terminate just one off the app and would have to escalate EVERY FREAKING TIME and say "you will hear in 30 days" . they would reopen the app when I would call after 30 days when client was still getting billed for T65 who had been supposedly terminated. Carrier couldn't/wouldn't terminate because had not gotten permission from DESPITE HIM BEING ON A MEDICARE PRODUCT WITH THEM since March!!!!.

    I finally got one (who happened to be the same one as back two months earlier, I kept track of the name), and I was able to say. Hi "John", you don't remember me, but I remember you, DONT OPEN THE APPLICATION!!! You did that before and it didn't work. They actually remembered and were able to escalate immediately somehow. Maybe they have fixed it or something?? Or maybe the 90 days just ran out and carrier termed for non-pay, who the heck knows??? So screwed up.

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