Lincoln just axed one of the bigger telesales agency’s

[DonP]

That is correct. I'd say you'd have to cut out California, New York, and Washington state to be safe. But that still doesn't negate the possibility of calling someone on the do not call list.

Or working a non compliant lead. Each state decides what is compliant and what is not. Could be as simple as using one wrong word. Could cost you a million dollars.

Vendors don't care because when you buy leads from them you sign a liability waver so you are personally liable not them.

Adam spent 10s of thousands a month on scrubbing data on the do not call list. Some still fell through the cracks. He was liable. He was also generating the most compliant leads he could, at the lowest cost, and still was not compliant according to certain people.

It was constant work. 16 hours a day. Paying for compliance lawyers, scrubbing data, starting and stopping new dialers that want year long hundreds of thousands of dollars contracts. Staying on top of a hundred phone numbers that are constantly getting flagged and needing to be switched out. Getting a hold of all that Data needed to generate leads and live transfers. And also call centers to call all that data.

Not to mention the hundreds of agent every month that want to do telesales. Who need to be contracted trained and termed if they don't work out.

It really is a lot of work and risk for as much of a return you can get from having field agents to it the same way they have for a hundred years.

Then how are 100"s of other call centers thriving with the free lead programs ? On this board David Duford seems to be killing it with free leads . And Jeff Root has been doing it for yrs and seems to do well . They obviously have a way of compliant leads with few lawsuits . But i understand they potential legal issues .

 

[Todd King]

Then how are 100"s of other call centers thriving with the free lead programs ? On this board David Duford seems to be killing it with free leads . And Jeff Root has been doing it for yrs and seems to do well . They obviously have a way of compliant leads with few lawsuits . But i understand they potential legal issues .

I'm not sure, but it sounds like he was talking about cold calling for the most part. If you're not cold calling you shouldn't have a problem with a DNC list. Not needed.

 

[GMDM100k]

Then how are 100"s of other call centers thriving with the free lead programs ? On this board David Duford seems to be killing it with free leads . And Jeff Root has been doing it for yrs and seems to do well . They obviously have a way of compliant leads with few lawsuits . But i understand they potential legal issues .

I wouldn't say there are 100s. Maybe dozens?

I guess the word thriving is subjective. If they feel the profit they're making outweighs the work they're putting in and the risk they are taking then I'm sure it's fine for them.

I mean. You could buy data from companies similar to ever quote and have a Filipino call center with 100 people you're employing for 2 dollars a day each call and generate leads. Could probably get the cost down to $2 a lead nation wide.

I don't think you'd be breaking any laws. But as far as how compliant the leads are is a different story.

Everything is fine as long as the states don't come sniffing around. But if they do….. it just takes one complaint to a department of insurance to ruin your whole business plan.

 

[Todd King]

As of January 27th there is no more cold calling or aged leads.

 

[GMDM100k]

I'm not sure, but it sounds like he was talking about cold calling for the most part. If you're not cold calling you shouldn't have a problem with a DNC list. Not needed.

You could still run into problems depending on how long you keep the data. If they opt in for information on the lead you have a certain amount of time to contact them. Once that time period is over you have to scrub the list. If they're on it you can't call them.

If you ordered direct mail leads and called them as they come in you'd probably be fine.

But if you're constantly keeping the same leads in a dialer and calling over and over for months and months. It's a risk. Most of the telesales teams do that because the closing ratio is so low.

It's not usually as issue paying a fine here or there. But if you get sued it could take months to resolve. And even if you win you're out the fees for a lawyer.

If that person was called a dozen times by three different agents it could be a very expensive problem.

 

[DonP]

I wouldn't say there are 100s. Maybe dozens?

I guess the word thriving is subjective. If they feel the profit they're making outweighs the work they're putting in and the risk they are taking then I'm sure it's fine for them.

I mean. You could buy data from companies similar to ever quote and have a Filipino call center with 100 people you're employing for 2 dollars a day each call and generate leads. Could probably get the cost down to $2 a lead nation wide.

I don't think you'd be breaking any laws. But as far as how compliant the leads are is a different story.

Everything is fine as long as the states don't come sniffing around. But if they do….. it just takes one complaint to a department of insurance to ruin your whole business plan.

They're generating compliant facebook leads with disclosures the insured agrees to that allow them to call them back . They probably have 1 to 1 consent now There not using direct transfer leads which are generated from Pakistan or the phillipines .Those are 95% non compliant using cold call lists to call people and transfer them. Your correct nobody legally can call resold leads anymore

 

[noah]

Man this stuff sounds great for us old school F2F agents who door knock their lead cards.

Bravo !

 

[Todd King]

You could still run into problems depending on how long you keep the data. If they opt in for information on the lead you have a certain amount of time to contact them. Once that time period is over you have to scrub the list. If they're on it you can't call them.

If you ordered direct mail leads and called them as they come in you'd probably be fine.

But if you're constantly keeping the same leads in a dialer and calling over and over for months and months. It's a risk. Most of the telesales teams do that because the closing ratio is so low.

It's not usually as issue paying a fine here or there. But if you get sued it could take months to resolve. And even if you win you're out the fees for a lawyer.

If that person was called a dozen times by three different agents it could be a very expensive problem.

Yep, that's right. 90 days is the number now. That's why you can't do aged leads as most of them are at least 90 days old.

 

[vic120]

That is correct. I'd say you'd have to cut out California, New York, and Washington state to be safe. But that still doesn't negate the possibility of calling someone on the do not call list.

Or working a non compliant lead. Each state decides what is compliant and what is not. Could be as simple as using one wrong word. Could cost you a million dollars.

Vendors don't care because when you buy leads from them you sign a liability waver so you are personally liable not them.

Adam spent 10s of thousands a month on scrubbing data on the do not call list. Some still fell through the cracks. He was liable. He was also generating the most compliant leads he could, at the lowest cost, and still was not compliant according to certain people.

It was constant work. 16 hours a day. Paying for compliance lawyers, scrubbing data, starting and stopping new dialers that want year long hundreds of thousands of dollars contracts. Staying on top of a hundred phone numbers that are constantly getting flagged and needing to be switched out. Getting a hold of all that Data needed to generate leads and live transfers. And also call centers to call all that data.

Not to mention the hundreds of agent every month that want to do telesales. Who need to be contracted trained and termed if they don't work out.

It really is a lot of work and risk for as much of a return you can get from having field agents to it the same way they have for a hundred years.

Wow all these rules and regulations and I still get 30 calls a day from India offering me brand new government subsidies just released

 

[jdeasy]

Wow all these rules and regulations and I still get 30 calls a day from India offering me brand new government subsidies just released

And those will continue. Even after this month. I get dozens a day. I record most. I report most. Nothing is done because the companies love their call centers. If you get one of theor call centers shut down they will come after you.

The rules are to punish brokers. Not LOA agents.