We have been State Farm clients for well over 20 years. We've never made a late payment or filed a claim and even once returned an insurance check for a piece of jewelry that was later found. We have both auto and home with them (big house, outbuildings, 4 automobiles).
For 20 years, we had an agent who never paid us any attention at all - no phone calls, no indication at all that we were paying him money every month. We got fed up finally with the total neglect and moved to another agent.
Shortly after the move to the new agent, our relatively new home was struck by lightening and two days later my husband and son were in a horrible car accident (hydroplaned) and totaled our car.
Needless to say we had a couple of BIG claims all at one time.
Now the new agent keeps telling us we're on the brink of being dropped due to our claims record. What??? You've got to be kidding me!!! We have paid and paid and paid for insurance - you know, that stuff that's supposed to be there in times of disaster when you need it?? - and now our "claims record" has us on the brink of being dropped??? After two events that were totally out of our control and not due to negligence????
I'm so completely pissed, I'd honestly like to find a new company but I may be willing to give State Farm another chance IF - and only IF - I can find a sympathetic, communicative agent who doesn't take us and our money for granted. Is there such a thing?
I'm close to Knoxville, Tennessee. Help, please. This is pure insanity. I'm sick of being threatened by our current agent after a 20-plus-year exemplary record of payments with no claims. Surely this is NOT how it is supposed to be...
For 20 years, we had an agent who never paid us any attention at all - no phone calls, no indication at all that we were paying him money every month. We got fed up finally with the total neglect and moved to another agent.
Shortly after the move to the new agent, our relatively new home was struck by lightening and two days later my husband and son were in a horrible car accident (hydroplaned) and totaled our car.
Needless to say we had a couple of BIG claims all at one time.
Now the new agent keeps telling us we're on the brink of being dropped due to our claims record. What??? You've got to be kidding me!!! We have paid and paid and paid for insurance - you know, that stuff that's supposed to be there in times of disaster when you need it?? - and now our "claims record" has us on the brink of being dropped??? After two events that were totally out of our control and not due to negligence????
I'm so completely pissed, I'd honestly like to find a new company but I may be willing to give State Farm another chance IF - and only IF - I can find a sympathetic, communicative agent who doesn't take us and our money for granted. Is there such a thing?
I'm close to Knoxville, Tennessee. Help, please. This is pure insanity. I'm sick of being threatened by our current agent after a 20-plus-year exemplary record of payments with no claims. Surely this is NOT how it is supposed to be...
