New and here to learn

[Life Hawk]

One of the ones FEX toolkit listed.

Yup, to that.

Know your apps. Answer as it is asked. Most agents don't under think, they almost always over think. "Paralsis by analysis."

Look for options that fit then write them.

Price is like the length of a toilet bowl brush, the longer the better, but you can clean with a short one too... or is that the other way around?

 

[Allen Trent]

Price is like the length of a toilet bowl brush,

You are quickly becoming more & more qualified to be on the Presidential ticket with those nuggets of wisdom & fiscal policy platforms

 

[bill3173]

she got declined from accendo. health condition

She got declined by Accendo, but level with another carrier? Who?

 

[jdeasy]

She got declined by Accendo, but level with another carrier? Who?

Not really a surprise. Doesn't accendo decline everything?

Basal cell is not an issue with anyone. Except perhaps accendo? But I would bet it's something else even with them.

 

[DonP]

JD if kskj disappeared tommorrow who would you write ? I can't recall you liking any other Fe company . Trinity ? Trans ? Rna ?

 

[jdeasy]

JD if kskj disappeared tommorrow who would you write ? I can't recall you liking any other Fe company . Trinity ? Trans ? Rna ?

Nonsensical question. KSKJ is not going anywhere.

Nor is it personal. I don't like or dislike any of them.

I've always said I write companies that make my job easier, not harder.

No company makes it easy. But some make it harder than they should.

And that's subjective. My definition of making it easier might not be someone else's.

 

[noah]

Nonsensical question. KSKJ is not going anywhere.

Nor is it personal. I don't like or dislike any of them.

I've always said I write companies that make my job easier, not harder.

No company makes it easy. But some make it harder than they should.

And that's subjective. My definition of making it easier might not be someone else's.

During/post pandemic,customer/agent service has taken a dive. It was already pretty bad and now it's worse than ever. The hold time at Trans is really unacceptable. To get a risk assessment,UW is only available after lunchtime M,W,F.
Am Am won't talk to agents on the phone for risk assessments,they expect agents to use a chat window to communicate.
Mutual has a disclaimer posted on their website outlining poor processing times.
Seems like they don't want to do what it takes to get the job done ?

Are we at an all time low in our business in regards to Agent/customer service ?

What are you seeing at KSKJ ? Trinity ?

 

[jdeasy]

During/post pandemic,customer/agent service has taken a dive. It was already pretty bad and now it's worse than ever. The hold time at Trans is really unacceptable. To get a risk assessment,UW is only available after lunchtime M,W,F.
Am Am won't talk to agents on the phone for risk assessments,they expect agents to use a chat window to communicate.
Mutual has a disclaimer posted on their website outlining poor processing times.
Seems like they don't want to do what it takes to get the job done ?

Are we at an all time low in our business in regards to Agent/customer service ?

What are you seeing at KSKJ ? Trinity ?

I haven't noticed a difference in any company. Pre or post pandemic. Of course the ones that are terrible use the built in excuse of Covid. But trans and foresters haven't answered their phones for more than 15 years.

AmAm was terrible back when I wrote them and it's been at least 10 years since I wrote them.

RNA was always good. I don't write them anymore but when I call them now for service they answer pretty quickly. I've never had more than a 5 minute hold time with KSKJ in the 7 years I've been writing them. Usually no hold time at all. I just got off the phone with them. My call was answered in less than a minute. Transferred to the person I needed to and she answered right away too.

Who the hell calls a company for risk assessments?

That's an issue I don't have. Why would I call someone that's never written an application in their life?

 

[Life Hawk]

You are quickly becoming more & more qualified to be on the Presidential ticket with those nuggets of wisdom & fiscal policy platforms

I bet you want to touch my "hairy legs".

 

[noah]

I know,right ?

I will call for a risk assessment just to be certain in regards to how the carrier looks at treatments,medications….etc…I'm not perfect.

What about Trinity? Do you still use them ? How is their service ? Are they fast to pick up the phone ? Staff trained properly ? DE card updated on the phone ?

In your opinion,is it worth a reduction in comp,110% to get better agent/customer service ?