Oxford's POS Wait Time

[Rearden]

Lately, I've had the hardest time getting the POS people on the phone to do a damn interview.

Has taken several times to get through to the operator, then it takes another 10 minutes of waiting for them to call me back to conduct the interview.

Oxford, get with Apptical already. Y'all be wasting my time with call backs and stuuuff.

 

[jacobtn]

Re: Oxford's POS Wait Time Sucks

yeah they suck. I gave an app to another carrier yesterday because of the foolishness. The lady answers the phone in the PHI dept and says "give me FIVE minutes and I promise I will be able to do your interview, KAY?" real goofy like. I just hung up and she started beeping back in while I was on the other line with Five Star.

Just curious why you use them? Their rates are only a couple dollars difference usually and not worth the hassle to me lately.

 

[Rearden]

Re: Oxford's POS Wait Time Sucks

yeah they suck. I gave an app to another carrier yesterday because of the foolishness. The lady answers the phone in the PHI dept and says "give me FIVE minutes and I promise I will be able to do your interview, KAY?" real goofy like. I just hung up and she started beeping back in while I was on the other line with Five Star.

Just curious why you use them? Their rates are only a couple dollars difference usually and not worth the hassle to me lately.

Yup -- same sh*t she said to me, too. It isn't her fault, but their POS system is antiquated and is turning business away.

I have 2 carriers contracted through Securus, and they are the ones I must go through until I get my Monumental release.

You actually do the 5-Star POS? I have submitted around 30 apps since June last year and have never done one. Everything was approved as applied for. Love 'em.

 

[Newby]

I used to write a fair amount of Oxford. I get several people calling me mad that the toll-free number they give the policy owners is dead end. There is no way you could ever get a human on the phone with it. It really pisses them off.

Haven't used them in a while.

 

[Insexpert1]

Re: Oxford's POS Wait Time Sucks

Oh Yes. Today I Was On Hold For 35 Minutes.
They Transferred From One Dept To Another And Back And Back. They Advertised Direct Underwriting Support. There Is Only One Underwriter And At Least For Me I Only Got A Response Back After 2 Days. My Mistake For Jumping From 115% To 120% . I Will Be Very Extremely Selective , Unless It Only Warrants The Benefit For The Customer, I Will Not Do Any New Business With Them.

 

[CHUMPS FROM OXFORD]

Re: Oxford's POS Wait Time Sucks

Look...We're doing our best. We had to lay off 35 of 48 employees due to Obamacare. Hang in there and maybe we can change the "hold" music to make it more palatable.

WebNanny was not used in this post
WebSarcasim was used in this post

 

[Nelson C. Janney]

Re: Oxford's POS Wait Time Sucks

Not had a whole lot of dealings with them. Now I thank God I haven't.

 

[donamese]

I have always had good luck with them. They are my primary carrier for healthy clients. Maybe it is because they are local and I have met with the staff on several occasions but their service has always been top notch when I have used them. The few issues I have had were all dealt with immediately once I notified them of the situation. Unlike Foresters and some other companies that just write you off when you call to complain.

I read a lot of dislike for apptical too, unfortunately there are only so many POS interview companies. I actually prefer ESP to Apptical though because rather than just turn down a client, they ask more questions to see if they can get the policy approved. Happens on occaision with secondary uses for medications. They did tell me there was only 1 dedicated underwriter staffed...not interviewer (there is a whole team of those) but actual underwriter to answer questions on that client that may or may not be approved.

Seems a lot of people like to send in apps now with no interview. Guess I am old fashioned, I prefer to KNOW whether my policy is approved or not before I leave the house. From experience I know I will be right the majority of the time but there are those clients that deliberately lie or have memory loss which can flaw my guess. Don't want to bank on sales or leave money on the table when it is only 15 min normally to get that guarantee. I think my clients are happier as well that I can guarantee them the coverage and that I stick with them through the entire process. Depending on my schedule, I will just fax apps in for clients that I already have other policies established with. I already know their conditions and keep in touch with them. Unless I squeeze them in between appointments, I usually just ask them if they want me to stay and sit through an interview.