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Probe exposes flaws behind HealthCare.gov rollout | TBO.com, The Tampa Tribune and The Tampa Times
GAO concluded:
• Contractors were not given a coherent plan, and instead they were kept jumping around from issue to issue.
• The cost of the project grew by tens of millions of dollars as the contractors tried to accommodate administration requests.
• CMS, the lead agency, failed to follow up on whether contractors were doing the work assigned to them, and to review that work for quality.
• CMS sent conflicting signals, at one point notifying one contractor it was so dissatisfied that it would start withholding payments, and then quickly rescinded that decision.
• The type of federal contract that the administration selected for HealthCare.gov was open-ended, which may have encouraged costly changes.
GAO concluded:
• Contractors were not given a coherent plan, and instead they were kept jumping around from issue to issue.
• The cost of the project grew by tens of millions of dollars as the contractors tried to accommodate administration requests.
• CMS, the lead agency, failed to follow up on whether contractors were doing the work assigned to them, and to review that work for quality.
• CMS sent conflicting signals, at one point notifying one contractor it was so dissatisfied that it would start withholding payments, and then quickly rescinded that decision.
• The type of federal contract that the administration selected for HealthCare.gov was open-ended, which may have encouraged costly changes.
