I have never had long hold times when I call, and I have been with them for at least 3 years. However, that does not mean I love them. In fact, I stopped submitting business to them because underwriting declined several apps of mine and requested 5-yr medical history on the applicants simply to reconsider. When I submitted those same apps to my now preferred carrier, they approved them all at preferred rates. The only reason I will use Prosperity now is when I need the added security of SS billing.Began using Prosperity Life a few weeks ago because of the changes that were forced upon us at the beginning of the new year.
Just a few questions for those who may have used them a longer period of time.
How responsive are they to agents? So far I've spent too long on hold and today I called "New Business" spent 6 min on hole then was transferred to "Customer Care" asked to be transferred back to "New Business" and was dropped directly into answering system. ... Is this normal for them?
I'll just stop there for the moment and see what answers I get.