This actally makes sense to me and I've finally found something I can agree on which makes a legitimate case against FD. Maybe others tried but with me this resonated well. Did rick tell you to say this?
Unless the policy itself provided more value or additional benefits, this might not have been an appropriate sale/replacement or as Rick maybe told you, sleazy.
OB: Glad someone got the point across.. That is what I have been trying to say, albeit poorly..