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Apples and Oranges. If you specialize in FE, then do so. Compliment them on having the forethought to purchase life insurance then position your FE policy as something in addition to and altogether different than what they have (stress the guarantees!). Don't concern yourself with what they already have, sell what you have.
You're really slowing yourself down getting into that muck. Call the company for an in-force illustration? Seriously?
I agree with you. A FE agent doesn't really have time to go down rabbit trails & try to solve everybody's problem. But if he's more old school like me & wants to have a long term agent-client relationship, helping people solve coverage problems is what I do. So I do want to get into it.
I took care of an orphan policyholder for one of my carriers about a year ago. The lady wanted coverage on her adult daughter. Her other policies were on other adult children. I asked about her own life insurance. She said she used to have it with the same company, but another agent came by and gave her $25k for the same price as she was paying for $10k. Naturally, I asked her to show it to me. What I discovered was a UL that would run out in about 8 years at current assumptions.
She struggled to believe that she had a problem because the other agent seemed like an honest guy (which he may have been. Honest doesn't mean knowledgeable!). So we called the company and ordered an inforce illustration, and I asked her to call me when she got it, which she did. When I went over it with her, she understood her dilemma. She didn't want to do anything about it, though. She's in her late '70's and doesn't think she'll live another 8 years anyway. I think she will, but I left it alone for now. I do my best to educate. It's up to the client to decide.