Suing my insurance agent

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This thread is making me realize that I do not document enough. Scary that someone could get a client like this.

I print some emails and text for the file.

I re: text as well as emails for easy search.

More than once a term client has said "I wanted Term" after 20 years of low premium that just exploded. And now they have a cancer and heart history. I forward the multiple emails and copies of the letters we have sent over the years.
 
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