- 30,590
Telesales - Brutal Truth
- Thread starter Prtzl
- Start date
You say that, but I have a friend who gets people to fill out full mortgage credit applications through a link in a text. People will do anything to avoid both phone and face to face. It's the weak generation coming into adulthood.
- 1,912
Very good way of looking at it.
I met a gentleman over the weekend that is selling multiple millions of dollars in annuities 100% over the telephone, which is incredible.
When I was selling face to face, I used to hear prospects say, "Cant you just mail me the information?", In telesales, I've never heard, "Can you stop by and hand deliver it to me?"
Every industry is leveraging technology to streamline their sales process, and, although late to the game, the Final Expense Industry is no different. Term guys have been doing it for years.
F2F will always be around, just like Im sure there are F2F mortgage guys, but they are a dying breed at this point, and although Final Expense isnt there yet, it will be in time.
- 5,309
There's a market for everything.
The goal is to determine whether or not you can make the metrics work in your favor.
Abrasax
Guru
- 401
For a filtered live transfer? Seems reasonable to me if it includes everything he says. Not that I want to pay for live transfers.
My grandchildren never talk on their phones.They communicate by text. Drives me nuts..I ask them why they spend 5 minutes texting back and forth when a 1 minute phone call would answer their question? I have never gotten an answer from them, just that "I can't believe how out of touch this old guy is" look.
Rob Lion
Guru
- 653
Why would i call someone to talk for 1 minute when i can just text it!My grandchildren never talk on their phones.They communicate by text. Drives me nuts..I ask them why they spend 5 minutes texting back and forth when a 1 minute phone call would answer their question? I have never gotten an answer from them, just that "I can't believe how out of touch this old guy is" look.
And, then wait for the answer.. then have to text for a clarification of the answer.. wait for that answer, and on and on and on...
- 4,307
As you've recently discovered - I'm old! I don't enjoy texting at all. I feel like the nuances of spoken communication such as intonation, inflection, and other verbal cues are completely lost.
But I finally broke down and got a phone with a qwerty keyboard when I realized my kids wouldn't pick up the phone to talk, but they will respond to texts. Then I started getting more and more clients who primarily communicate by text. I have a few who don't EVER answer the phone, and their voicemail is always full. If I'm going to reach them at all, it has to be by text or in person. So, I can see your prediction already coming to pass in my own practice.
- 4,307
I see this, too. It's one of the reasons debit insurance is making a comeback. Security concerns are making more people leary of digital transactions. Many of my current debit clients have had ID theft problems in the past, so they've reverted to cash based transactions. Others may use a debit card, but opt to keep control by refusing automatic drafts. They'd rather have their trusted agent run the card for their payment when they're ready for it. Many would rather pay me face to face than have some unknown entity handling their money. I realize some of that's a cultural preference, but I've been surprised at the trend of more middle class clients adopting the debit system, once they realize it's available, even though it may be a higher premium.
