- 11,997
Re: Magic Jack
Even with the features aside, VOIP phones are still great quality. My call center runs on 100% VOIP lines and usually the biggest problem we have with audio quality is if the person on the other end has a lousy cordless phone with a lot of static. Once in a great while we'll have a bandwidth issue, but that has nothing to do with the phone provider. We're even doing live transfers and have telemarketers connecting prospects to agents and the only landline (if there is one) is the one the prospect is using. Believe it or not, the quality is great without any lag time. That all being said, I'm using some higher end hardware with a great long distance carrier, so that helps.
I'm going to have to respectfully disagree about quality, it depends on the provider. I've used Skype, Vonage, RCN, & Comcast VOIP and I've had perfect quality with RCN & Comcast.
I switched to comcast for bandwidth purposes (I have around 50mbps download, 10mbps upload) and have crystal clear quality with their VOIP.
Most newer offices I've visited have VOIP and Cisco phones, more features than you can shake a stick at, many of which landlines can't compete with.
Even with the features aside, VOIP phones are still great quality. My call center runs on 100% VOIP lines and usually the biggest problem we have with audio quality is if the person on the other end has a lousy cordless phone with a lot of static. Once in a great while we'll have a bandwidth issue, but that has nothing to do with the phone provider. We're even doing live transfers and have telemarketers connecting prospects to agents and the only landline (if there is one) is the one the prospect is using. Believe it or not, the quality is great without any lag time. That all being said, I'm using some higher end hardware with a great long distance carrier, so that helps.