Transamerica Issues

[DonP]

Will American Amicable ? Looking at picking them up. Noah holding the initial ss form only works with pac draft. On DE you have to send the ss form in at the same time as app.

 

[noah]

Will American Amicable ? Looking at picking them up. Noah holding the initial ss form only works with pac draft. On DE you have to send the ss form in at the same time as app.

With Trans you best send in the form 10 business days prior to issue/bill date.

 

[Baseball7]

Probably have to have 6 different companies to replace what they do.

Prob 2 but yea :/

 

[Life Hawk]

Prob 2 but yea :/

Perhaps, but if the take a 10 to 15% hit in business because producers are feeling more than a little fed up... it will show.

 

[noah]

Try this one :

Wrote a couple on DE cards. 1 preferrred,1 graded (I don't write DE cards unless it's SS billing) in March 2017. NSF Sept 2018. They begin to pay with a money order,are 1 month behind,cannot afford double draft to make both policies current. They text me every month to let me know they are sending in a money order,get both policy numbers to write on the money order.
Get a phone call from them saying Trans is returning money orders.They want to know what's going on. Turns out 1 of the policies has lapsed,is in ETI.
How come ?
After a very painful investigation,countless hours on the phone with customer service,it's learned that the billing department mistakenly applied 1 of the money orders to pay 2 premiums on 1 policy. They later admitted they made a mistake.After a delay on resolving the mistake they admitted they made,they offered to reinstate the lapsed policy on ETI without health questions,however,by now,the lapsed policy was past due 4 premiums ($200+) with a 5 premium due in a week.
Remember,Trans had been returning money orders......we know these people live day to day....that money is gone.
To add insult to injury,the graded policy needed 1 premium paid to reach full DB.
The clients completely lost it........can you blame them ?
They know it wasn't my fault,we're even considering taking out more coverage with me but now they won't even talk to me. I have other policies in the neighborhood with their friends in this very small rural community.
Definitely a hit to my reputation.
I did everything I could......spoke to supervisors...etc.
There is much more to say about the horrendous customer/agent service regarding this case that would make an agent/client's blood boil.
Not returning my phone calls as promised.Not furnishing anything in writing,only what's on agentnetinfo.....
Talk about getting it shoved straight up you know where !

Really gotta consider what we are doing here guys.

Tough to make it without them.

Is it worth your soul as an independent agent who's free to write with their carrier of choice most to place business with a company that's entirely "me first" ?

They are going from go to,to a case by case,last resort for me.

DE Cards
Social Security Billing
Tough Heart Meds
Diabetic Neuropathy
No Phone Interview Cases

Yeah I know,unfortunately for some of us,this can be %40+ or more of the business we write.

"It is what it is".

Got a call from this pair over the weekend. Someone was out there,wrote them,and they were turned down.They could not provide me any information other than the name of the agent.

They said they didn't trust him and wanted my help,wanted to know if I could write them with another company.

They are now both prescribed Narcan from the pain management clinic where they get pain meds for their back.

Knockout with LBL.

Is this now strictly GI because of the Narcan ?

 

[Baseball7]

They’re not prescribed Narcan for pain they’re prescribed Narcan because they have a history of overdosing on pain drugs .

 

[noah]

They’re not prescribed Narcan for pain they’re prescribed Narcan because they have a history of overdosing on pain drugs .

Will anyone give level coverage ?

I've run into this twice last fall and it was graded with with Trans because of this.

Both cases I was told "the Dr. said it's a state law to give it to me".

Who knows ?

 

[Baseball7]

What are the other medications

 

[noah]

What are the other medications

COPD

 

[Baseball7]

COPD

Neither AML, LBL or Prosp (graded) w/fly w Copd and narcan. AmAm modified will at least be ssb.