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Why do agents use VOIP instead unlimited long distance plans?
If you ever need pbx features youd rather have sip based phones because it's a lot cheaper to expand. Like say you have someone halfway across the state you need to be able to transfer calls to, with a traditional pbx you need multiple lines to route that, with a VoIP or sip solution a virtual assignment handles it. You don't need massive amts of physical hardware to do it.
Good Internet connection over ringcentral is impossible to tell that it is a sip phone. My bandwidth would allow for better call quality than copper lines can handle.
It'll continue to move that way.
Vonage is awful in so many ways. I'd rather have 2 cans and a string.