Ditto greensky. He was given the benefit of the doubt, admitted he wasn't aware of the rules, and instead of being receptive, he was an a$$. Oh well, to each his own.
If the other agent had been smart, he would have acknowledged his error and said he wasn't aware and would research the rules further. From that point he could do as he felt was right.
Let me ask you a question if you are taught to do something a certain way and your doing it-
then someone calls you out of nowhere (who's upset cause you stole his client) to say "your doing it wrong & I DO IT RIGHT. IF YOU DONT LISTEN TO ME I AM GOING TO REPORT YOU!"
Your telling me you would apologize to the caller and beg for a mentorship.
I highly doubt it especially coming from a bunch of no it alls.
I am surprised that you meddlers didn't call the manager an tell him how to do his job also, but then again the way this story is going I am sure we will find out that you did that too.
This fish keeps getting bigger and Bigger
PS. It's 1940's Germany I have 3 Jews in my attic are you gonna turn me in.