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I don't follow your logic. I'm not sure what "if you want to be rich you must follow one simple rule...do what rich people do" has to do with this. I know your too smart to suggest that successfull agents spend their time sitting in free training classes. I'd also hazard the guess that your too smart to suggest that successfull sales managers spend all their time teaching free training classes.
Why then would a quote whose (I know inamimate objects don't typically take on that pronoun but apparently I'm not smart enough to come up with something more grammatically correct that doesn't sounds awkward to me right now) message is if you want something that you see others' having the simplest way to get it is to mimick what they do or did have to do with the notion of unpaid pre-training requirements?
Perhaps I should change it from rich people to successful people. My point is, successful people do what it takes to succeed, they don't sit at home and bitch and moan.
I do agree with you that the GA and sales manager should have some skin in the game and really be motivated to see this guy succeed. But the fact is, ultimately his failure or success rests upon his efforts. The sales manager cannot make him successful, he can only help in the process and speed him up.