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Yep, it was a lead card...
The reason I ask because it's important to find the reason for the response before going ovr any options. If it was a cold call then it's a different ballgame.
It's easy to second guess without being there or having all the facts so I'm not doing that.
I find the AARP term to be the easiest replacement out there. Even moreso than LH or Old American. I can't remember not replacing one except for the no bank account people that AARP lets them send in a money order each month.
Once I establish the need I go through my 4 questions and # 2 is "What Kind". That's where I explain the difference between whole life, term and UL.
Once educated on the difference I find people eager to change.