Aetna Invoice/Payment Issues

[FLM2]

I cannot even get through to Aetna nor can the customers, 4 hours on hold is not necessary.

Call at exactly 8:30 AM, you have a shot at the opening. I called today at 8:30 and 1 second and 'only' held 5 minutes.

 

[ewilkins]

May I ask what number your calling?

Hi Penny, I'm calling 866-565-1236...that's the only number I have for them.

 

[MedicareAgent]

Thanks for that number, however, with no invoice number they cannot pay that way, i just called it.
Such a hot mess this is.

 

[FLM2]

Thanks for that number, however, with no invoice number they cannot pay that way, i just called it.
Such a hot mess this is.

Get the billing account number (AAAxxxxxx) from agent services, then call Billing at 877-302-3862 and speak with a CSR, they can take payment by phone (not automated) without the invoice if you have the 'Triple A' number.

 

[mmike160]

I had much of my business go to Aetna this OEP. Everything has been a train wreck.

-Pre-ACA clients losing coverage were put into off-exchange ACA plans, after making a on-exchange selection for 1/1.
-Many sent wrong bills and membership cards. Some paid these incorrect bills.
-Several HC.gov apps haven't transmitted correctly to Aetna.
-Most haven't received cards and bills.

Not only do we have a huge haircut in commission, we have to touch each file 50 times because of countless errors in this broken system.

 

[dgoldenz]

I had much of my business go to Aetna this OEP. Everything has been a train wreck.

-Pre-ACA clients losing coverage were put into off-exchange ACA plans, after making a on-exchange selection for 1/1.
-Many sent wrong bills and membership cards. Some paid these incorrect bills.
-Several HC.gov apps haven't transmitted correctly to Aetna.
-Most haven't received cards and bills.

Not only do we have a huge haircut in commission, we have to touch each file 50 times because of countless errors in this broken system.

Those sound familiar. Happens with every company these days.

 

[MedicareAgent]

I wont be putting my name on Aetna next year.

 

[somarco]

I wont be putting my name on Aetna next year.

May not matter. I doubt they will play next year. If they do it will only be a handful of states. Fewer than now.

 

[MedicareAgent]

The Medicare advantage plans in my area are #1. The aca plans are a hot mess

 

[kgmom219]

The Medicare advantage plans in my area are #1. The aca plans are a hot mess

ACA plans ARE a hot mess. This isn't an Aetna issue. Its all of them. BCBS, UHC, etc.