Answering Phone

[Guest]

How do you and your staff answering the phone?

ABC Insurance?

Good Morning, ABC Insurance, This is......

 

[YouGotMyMoney]

just like johnny sack, "Speak"..

 

[WinoBlues]

Good morning, Insurance services.

edit: If I answer it = Hello This is Lee

 

[billberry12]

Hello. This is Bill.

 

[Newby]

There is one local agency in our area that just says the word "Medicare."

They have gone by the name "Medicare Insurance Agency" for several years.

I always think if I tried that for one day you would have Federal helicopters landing on your roof. But they never seem to have a problem.

 

[theinsuranceman]

Thanks for calling how may I help you?

 

[1manshow]

xyz agency, this is XXXX

 

[Sales71]

Wow RBA you asked a very Weird question..but I will still give you a good answer.

Thank you for calling XYZ insurance agency...this is xxxx how can I offer you outstanding service today.

Client says I would like to make a payment..okay let me have liz take care of that for you..Please hold.

 

[The Rabbi]

How do you and your staff answering the phone?

ABC Insurance?

Good Morning, ABC Insurance, This is......

Use the second one. I dislike it when I have to ask who is speaking. In this world of auto answer, a Good Morning etc is a cheery opening and forces the staff to answer with a smile and announcing the co name goes without saying so I know I dialed the right number. How to answer a phone is not something just anyone should be allowed to do. It requires focus and patience and a sincere desire to be of assistance. I dislike it when I ask for someone and just get put on hold or transferred without a comment. "Thank you for calling, I'll ring you through". I find it disturbing how little respect companies have for customers when it comes to answering the phone.

 

[taterpeeler]

Hello....thats aboiut it