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I agree but I don't think he is talking about avoiding eye contact completely but breaking eye contact, looking at your feet as you shuffle them at the time you ask, "Do you have somewhere we can sit down?"
Good point Louis!
I guess it creates a situation where the prospect might almost be embarrassed for the agent to decline letting him in as the agent clearly expects that they should let him in like any normal folks do. @Life Hawk I'm sure looks them in the eye, says his opened pitch, and then looks down AND wipes his feet, i.e. as any of us would do to wipe our feet in an unfamiliar home.
I wasn't aware this had become controversial lol