Don't expect a big commision check from Coventry with week

[midwestbroker]

I will...thanks Ed!

PM me your # please

 

[Russ]

Midwest,

It's OK!

So, your saying "schedule". I have not seen an upline schedule from Coventry, yet. I have not seen a check from Coventry, yet.

Seems we have been working since November 15th (at least) and still do not know what the upline schedule will be. Nor do we know what we will be paid!

That is why I'm starting to favor SecureHorizons UHC. I know what I'm paid and I've been paid!

​

AARP....UHC...or whatever it's called is terrible at paying commissions. I'm still waiting on an open-enrollment Med-Supp that they received November 4th...approved November 11th. I've heard about 4-5 different reasons from them, so far. The latest is the money has been put into the account of the family because the husband has a med-supp too and her's isn't effective until February 1st, 2009. The money is out there, in a credit. WTH? I asked the represenative if it would be February before I would get paid on it...she couldn't tell me and transferred me back to the help-desk. Then that lady did a service request to find out what was going on...one of those....they'll be in touch within 72 hours and it's 10 days before they get back with you. ...plus it took the lady 20-30 minutes to do the service request. Bad service...........

I've got a few prescription plans that were issued nearly a month ago...not a dime on them either. I've also been told it can take up to 14 business days for them to pay on issued policies.

AARP

Also...in AARP's defense, Mutual of Omaha is running 2 weeks behind too. They must be swamped with med-supp applications + the holidays.

 

[senior-advisor-indiana]

I will...thanks Ed!

Wait a minute, I thought I was ED

 

[MedSuppPro]

AARP....UHC...or whatever it's called is terrible at paying commissions. I'm still waiting on an open-enrollment Med-Supp that they received November 4th...approved November 11th. I've heard about 4-5 different reasons from them, so far. ... I asked the represenative if it would be February before I would get paid on it...she couldn't tell me and transferred me back to the help-desk. Then that lady did a service request to find out what was going on...one of those....they'll be in touch within 72 hours and it's 10 days before they get back with you. ...plus it took the lady 20-30 minutes to do the service request. Bad service...........

Believe me, I know they can be one huge nightmare. I could write paragraphs on the crap I had to go through in September and October. To get an account straightened out during AEP -- forget it!

I got beyond the DSU (dumb stupid and useless) phone answering service and got through to California to resolve my many issues. Now, they are better at paying and issuing then any other carrier I represent. I have yet to see any AARP PDP commissions and figure it comes out of Arkansas via pony express.

UHC had my account all botched up and I could have thrown in the towel several times. So, keep after them.

 

[Russ]

Believe me, I know they can be one huge nightmare. I could write paragraphs on the crap I had to go through in September and October. To get an account straightened out during AEP -- forget it!

I got beyond the DSU (dumb stupid and useless) phone answering service and got through to California to resolve my many issues. Now, they are better at paying and issuing then any other carrier I represent. I have yet to see any AARP PDP commissions and figure it comes out of Arkansas via pony express.

UHC had my account all botched up and I could have thrown in the towel several times. So, keep after them.

Come to think of it I did get somewhere with them with their California office. I may have to try that route.

 

[retread]

Wait a minute, I thought I was ED

Let's not get personal here... people are watching!
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Interesting... I called Coventry at 4:30 today, and was told that the checks were in the mail. Imagine that!

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In regard to the agent tracking software, yes it has some problems. What piece of new software has ever worked out of the box? I'm glad we will be getting something, just can't wait until the bugs are worked out. It will be great to be able to pull up a client and determine if he is still on the books. Beats making several phone calls and never really getting any where.

Yes, I too, have not seen any of my enrollments show up on the website tracker. I am not convinced this is going to rule whether or not I get paid. I am sure Coventry keeps tabs on things better than that. Just be patient with the tracker software.... it will work some day. Keep Microsoft in mind.... they will have a good OS some day, too!

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I am glad that Coventry is at least paying something to us, with the balance later after things are finalized by CMS. I spent a lot of money on gas in the last month and a half.... I don't know about you, but this got into my pocket quite a bit. Most of my sales calls were 45 or more miles away, making it a round trip close to 100. I appreciate Coventry recognizing that and not making us wait until January to get SOMETHING. I realize Thanksgiving was over a week ago, and a lot of people have short memories, but we would do well to be a little more thankful for small favors!!

UPDATE: Two paychecks now, and the number of enrollees is increasing. I expect them to get caught up by January... and I understand why... not a criticism, just realizing the dynamics of the AEP.

I applaud Coventry's implementation of the Agent Tracker. It took a little study on my part, but I found that MOST things are working... only a few minor quirks, but Hey, this is new and a good step forward. Only one other carrier that I am contracted with has addressed the need for agents to view their client's apps in their system. I think they will all do this in the near future. Just remember: It was only this year that most of them placed a decent agent portal online, and I am talking those that provide MA plans. This addition to the agent portal is quite welcome. Med Sups are still in the horse and buggy era.

With this new Tracking s/w I can cross-check my records to see which clients are missing... a necessity if you expect renewals! Armed with the particulars, you can call the HO and get answers, and hopefully get their records reconciled. I think some records drop through the cracks just because of this stupid AEP... 45 days to enroll thousands of records!

Hang on, help is on the way! (Music courtesy of the Little River Band)

 

[retread]

I have 11 aps in with cov. and have got $170.

First of all, you will only get the partial commission ($170) on aps that are "clean"... no ommissions, etc.

Secondly, you will only get commissions on recent aps that have been received (and recorded) by the HO on the following dates:

November 11-17 (paid on Dec 4th statement)
November 18-24 ( " 11th " )

Noone should have been paid on aps received after 11/24 yet, but you can expect payment on the next statement. For some reason I didn't get paid for some that were in the parameters above, but.... I can only guess that something caused a hang-up. (Perhaps the client made a mark on the ap after I left it with him, etc.)

 

[Russ]

13 aps in now payed for 3. How is everyone else doing?

I don't write MA's...but I do write PDP's with Coventry. I've gotten paid on 5 of 20.

 

[patch36]

I have over 50 in to Cov and another 10 or so Advantra PDP. Havent been paid a dime that I know of. Been too busy to look it up. I'll count money next month.

 

[patch36]

Thanks for the updates keep them comming looks likes I am not the only one getting paid slow. I am also conserened about customers getting there stuff in a timely manner. I do not like getting paid slow but I can live with it but If my customers do not get their stuff in a timely manner and have no card for months that is gona be a huge problem. Are your customers getting stuff?

I too am concerned. Few if any cards are out. I will spend the next couple weeks following up with everyone I have signed up and on the phone with Coventry and the other companies I have written confirming that the apps are in hand and being processed. I will call every client.