Health Sherpa 2016 Open Enrollment

[steph0216]

So, just now I had a client enroll via a Sherpa link that I sent out about a week or more ago. I got the email confirmation that the client enrolled, without any assistance from me ( they wanted a UHC plan so I was planning to just have UHC clients enroll via my Sherpa link moving forward).
When I went to the blue " Access" button next to the clients info on my agent facing Sherpa site, HC.gov said my log in was invalid, and wouldn't let me reset it. Strange.

Then went to the blue "access" button for another enrolled client (someone who's enrollment I assisted in) and I'm able to log in just fine. I search the NEW clients app and am able to pull it up, but I have to sign my name saying that I am authorized to access this application.

Still trying to figure out what the implication of all of this are. I'm assuming the new client was prompted to create her own username/password on hc.gov? Should I plan on not getting credit for this app? I've email Sherpa but no response yet....

 

[ConwayNick]

I have been trying to reach out to health Sherpa since last Tuesday. I have emailed, phoned, and sent a message on their little chat bar on their site. No response.

I now have multiple clients out there with web links. Will this not get them enrolled?

Very Frustrating, why would no one call back?

 

[Ann H]

Now I'm magically locked out of hc.gov - was asked to reset my password but never got the email to do so when I requested a password reset? This is so fun.

Steph, when you login to hc.gov and then don't log out before closing the browser window, it locks you out. So, perhaps one of your clients did this... Not sure. But anyway, there are 2 ways to handle this.

1. Clear cookies and cache from your web browser

2. Pull up a browser tab incognito. For Chrome, an incognito tab can be accessed with Ctrl + Shift + N

Now, that brings up quite another issue. If Client A accesses healthcare.gov with the agent's username and password, then doesn't log-out, Client B will be locked out.

Fun.

 

[TxOnline]

Let your clients set up their OWN User-Name & Password for the govt site.

You should STILL be their agent....although it's BEST to have them ENTER your NPN number (in the Contact section of the govt site). The Contact Section is near the very beginning of their govt-site ordeal.

Then, you can access their govt application (information) using Sherpa's BLUE ACCESS button....but you WILL have to sign a disclosure for the govt saying that you ARE authorized to enter that client's govt account.

Yes!
Fun!!!!!!!

 

[sman]

I have been trying to reach out to health Sherpa since last Tuesday. I have emailed, phoned, and sent a message on their little chat bar on their site. No response.

I now have multiple clients out there with web links. Will this not get them enrolled?

Very Frustrating, why would no one call back?

Yeah, good luck getting a response. I'm still waiting as well.

 

[steph0216]

I got an email response from Sherpa's customer support saying that yes our NPN # will be attached.

I'm finding this is not correct though, with clients who are trying to enroll on their own.

I had a client complete enrollment using my client facing site - I logged in to check the clients app, and indeed my NPN was NOT on the application. I went in to do a life change to add my info to the application, then at the end was redirected back to HSherpa. Now the tricky part is that I had to access the clients application through a separate log in ( I am not able to access it through the "access" log in attached to their app on my client dashboard) so now if I want to confirm her plan choice again I have to do a WHOLE NEW application for her. And at this point she has already completed the app and made her 1st months payment. So I'm going to say that NO, clients using out client facing site will not be able to enroll on their own and have our NPN info attached to the app. Is anyone else having a different experience?

I'm thinking of making the switch to ACA express or a different WBE but I really love the convenience of having all my on exchange clients in one place ( on Sherpa). Has anyone else made the switch and want to report on the ease of your new WBE?

 

[TxOnline]

Steph:

There are 3 different spots that the agent can be attached to the client.
1 - Contact Page where self-enrolling client can enter your NPN#
2 - Plan Selection Page where Sherpa DOES enter your NPN#

3 - Authorized Representative spot.....which does NOT assign you as their agent (for commission purposes). This only allows you to speak to the govt on client's behalf.

If your client fails to enter your NPN# on the Contact Page, Sherpa WILL have you attached....at Plan Selection page.

I'd prefer to have the NPN number at BOTH spots (1 & 2).
But, it's NOT required....to attach you to the client (and get paid for that client).

If you're ONLY looking at the Authorized Representative spot (when you ACCESS their govt account), you're not getting the answer that you're looking for.....(about getting paid for that client's enrollment).

 

[steph0216]

Thanks TX, that information helps. So, even if my NPN is not actually ON the application by the client or myself actually entering my NPN info there is still a prayer that I'll be attached to the app as long as the plan selection comes from my Sherpa page. Not ideal, but still OK. This is a much clearer answer than I've gotten from anyone at customer support, so I appreciate it!

 

[AllenChicago]

Sunday, December 6, 2015

Before contacting Health Sherpa, a question to find out if these problems are affecting only me, or everyone.. They started with Applications submitted after Health Sherpa was hogtied by CMS on December 2, 2015.

1. After an applicant has enrolled via Health Sherpa, there's no Marketplace Eligibility Letter, and Personal Information Application attached to the "Success!" e-mail that Health Sherpa sends out to Agent & Applicant.

2. Within the Health Sherpa agent Dashboard, the link to the Marketplace Eligibility Letter is no longer present.

3. Clicking on the blue ACCESS button in the Dashboard for clients who enrolled at Health Sherpa no longer works. My FFM Username/ID no longer pre-populates the HC.gov broker login page. If I manually type my FFM Username and Password, the webpage says, Bad Credentials...or something like that. (Can still log-in properly after clicking the ACCESS button associated with clients who were enrolled before Health Sherpa's December 2nd processing method change, but none afterwards.)

Is anyone or everyone else experiencing these same issues? TIA.
-Allen

 

[YouGotMyMoney]

yeah same issue here