Health Sherpa 2016 Open Enrollment

[cadylou]

I'm just saying that's the way the letter reads . . .

 

[FLM2]

I'm just saying that's the way the letter reads . . .

Wrong interpretation but I'm not going to try to convince you on that, good luck

 

[cadylou]

Wrong interpretation but I'm not going to try to convince you on that, good luck

It's not about convincing me . . .this is what the public gets when they go out there on their own. I've told my people that if they don't get a bill by Xmas week, that we have to go in & make a payment if they haven't already.

I guess I just don't understand why the eligibility letter doesn't explicitly say - BE SURE TO PAY YOUR FIRST PREMIUM PRIOR TO THE EFFECTIVE DATE.

How could anything go wrong? . . .

 

[yankee466]

if I am in the middle of entering a clients info....and the transaction blows up with a box at the top of the screen filled with red jibberish characters, including an OOOPS.....is their system down, or some particular reason for the blow up? its 10:15 EST...and maybe HS has an issue. I tried logging out and starting over.....and got through entering all the clients info including income.....and that's where it blew up both times.

Certainly no support at HS to utilize...and no indication as to why.

 

[AllenChicago]

if I am in the middle of entering a clients info....and the transaction blows up with a box at the top of the screen filled with red jibberish characters, including an OOOPS.....is their system down, or some particular reason for the blow up? its 10:15 EST...and maybe HS has an issue. I tried logging out and starting over.....and got through entering all the clients info including income.....and that's where it blew up both times.

Certainly no support at HS to utilize...and no indication as to why.

What are you talking about Yankee? Did Health Sherpa go back to the 2-way Redirect? There's nothing to "Blow Up" at their 3-page onsite application completion.

 

[Yagents]

OHHHHHHH.........the madness

 

[Ann H]

Please, please, please don't send an email in my name that I did not write and did not authorize. This is wreaking havoc. Clients are getting different instructions from me than from you, when they see YOUR email sent as if it was from ME. What a mess.

Please do one of the following, preferably the 3rd one.

1. Turn off the emails sent in an agent's name.
2. Give each agent the ability to switch it on or off
3. Give each agent the ability to switch it on or off, and the ability to customize the wording of each type of drip email. For instance, you have an "app submitted" email, an "approval" email, a "make your payment" email, and a "upload your documents" email. Who knows what other email is being sent in my name. Can we customize the wording of emails sent in our names, please, and decide whether or not to turn it off altogether?

 

[WiscBroker]

if I am in the middle of entering a clients info....and the transaction blows up with a box at the top of the screen filled with red jibberish characters, including an OOOPS.....is their system down, or some particular reason for the blow up? its 10:15 EST...and maybe HS has an issue. I tried logging out and starting over.....and got through entering all the clients info including income.....and that's where it blew up both times.

Certainly no support at HS to utilize...and no indication as to why.

YES- It happened to me a few minutes ago. Scared the crap out of me. Tried hitting submit, and, boom, AGAIN the same gibberish in red at the top. Hit submit yet a third time, and it finally went through.

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Please, please, please don't send an email in my name that I did not write and did not authorize. This is wreaking havoc. Clients are getting different instructions from me than from you, when they see YOUR email sent as if it was from ME. What a mess.

Please do one of the following, preferably the 3rd one.

1. Turn off the emails sent in an agent's name.
2. Give each agent the ability to switch it on or off
3. Give each agent the ability to switch it on or off, and the ability to customize the wording of each type of drip email. For instance, you have an "app submitted" email, an "approval" email, a "make your payment" email, and a "upload your documents" email. Who knows what other email is being sent in my name. Can we customize the wording of emails sent in our names, please, and decide whether or not to turn it off altogether?

Agree completely.

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HS people- please put into your code an "are you sure" safety question when you hit the Recycle can next to a Lead. I've accidentally deleted two leads now by hitting that delete icon!!

 

[TN_agent]

TxOnline and TN_Agent, our system is setup to do the right thing with regards to renewals, and has been doing so all of OEP. Specifically:

1) Look for existing 2016 app - if exists, report a life change
2) Otherwise, look for existing 2015 app - if exists, start pre-filled 2016 app from that
3) Otherwise, start new 2016 app

We will explore a setting that allows you to toggle between the two modes.

Thanks,
Ning

Okay, I submitted an app today for a new-to-exchange (one of my off-exchange people has lower income next year). It gave me an app id. 15 minutes later, guy calls back and changes him mind about the plan and wants a different one. So, I go and submit a new HS app. The eligibility letter comes back a few minutes later and there is a new application number.

I hit "access", log into hg.gov and pull up his info just based on name and DOB, not app number.

There are now two 2016 apps listed with the two different coverage.

If your system is supposed to look for existing 2016 application and update, why does this person now have two 2016 apps??

What do I need to do to fix this? This is the son of a good client and I don't want to screw this up.

 

[YouGotMyMoney]

Yes, so the initial payment is subject to the carrier's procedures and the recurring subject to 90 day grace if APTC is there.