- 188
We have had similar issues.
Health Sherpa
- Thread starter ljubecak
- Start date
- 8,448
Is there a "Son or Daughter" option on the HealthSherpa application? I swear I can't find it in the "What is their relationship to you?" drop down box.
If not, what do you all choose? step-son or step-daughter?
If not, what do you all choose? step-son or step-daughter?
- 1,861
Such an obvious troll.
Pop quiz - name one other Web Broker Entity that is NOT directly competing against agents or owned by an entity that is competing with other agents...
Just one....,,
So all of the Anthem policies I did through HS came through without my name tagged as the agent. Instead, I was tagged in their agency line and didn't get credit for the apps until I called and had them fix it. Still haven't seen apps show up with any other companies either.
- 1,861
Sounds like a carrier issue - especially if it is unique to Anthem and not other carriers.
All my HS stuff is showing up within 24 hrs of submission at the carrier, for my primary 4 carriers.
It sounds alot like the issues one of my carriers had last year where NPN's were being thrown into the wrong field when they received the data feed, but the issue was on the carrier side. Amazing how bad some of the big carriers are screwing this up in year 2 (cough..United...cough)......10 to 14 days to show up in my agent portal? Unacceptable.
Coventry also shows no apps in their system...I'm not going to bother checking with the "other" BCBS here as they are the worst company ever and guaranteed to screw up everything.
Warning - if you log into the HC.gov back end through Sherpa and then X out of your browser instead of pressing the "return to enrollment site" button it generate an error next time you try to access the site and then you have to call HC.gov to unlock the account. Just had this happen twice.
I also see that one of my policies shows as being canceled as of 1/1/15 and the other didn't even get enrolled, says application incomplete....so that's great.
----------
This is what the error looks like:
----------
Here's another error I get trying to access backdoor HC.gov:
I also see that one of my policies shows as being canceled as of 1/1/15 and the other didn't even get enrolled, says application incomplete....so that's great.
----------
This is what the error looks like:
----------
Here's another error I get trying to access backdoor HC.gov:
Sorry for not responding. I've been checking the other HealthSherpa thread under "Individual Health Insurance", and not this one. Some quick notes to address the above:
1) We've verified with our carrier partners that they are receiving NPN's correctly on raw 834's, but unfortunately we can't guarantee that all carriers are processing feeds correctly. Assurant in particular seems to be having trouble with all healthcare.gov apps, WBE based or not. Carriers that are on their 2nd year on the exchange are generally doing a great job.
2) We have successfully processed 30,000 apps for HealthSherpa customers at this point. This includes large call centers, hundreds of independent agents, and a handful of insurance carriers using us as their enrollment flow. We are following up on a relatively small # of apps that encountered issues now and will have them all cleared up by end of week.
3) The premium differences are often due to past income records - our system does its best to override with the income as stated on the app, but we don't have complete control there. Our gross premiums match HC.gov down to the cent (we have exact rates for every age / smoker status) - it's the lower subsidy due to higher last year income that creates the change. The best we can do here is show you the difference so you and your consumer can approve or reject it. If your consumer's income is as stated, they will receive extra subsidy back on their tax return. This case only affects 2-3% of apps, BTW.
4) We are not competing with agents. We do some direct consumer enrollments b/c we have direct traffic from press mentions and other sources, but we will never approach your consumers directly - our relationship with the agent is as a software provider. If you are worried that you are not getting credit for an app, contact us and we will resolve it ASAP.
5) We are working on GA arrangements so that agents can use the system for free. Please email me at [email protected] if you are interested - we will start with United and a handful of other carriers.
We would like to invite everyone to try the system out. The first application is free - when you sign up, you will see a $25 credit waiting for you.
https://www.healthsherpa.com/agents/features
Thanks,
Ning
p.s. Re: the Healthcare.gov issue - make sure you click "Logout" on the top right. You can clear your cookies to resolve any Healthcare.gov Agent/Broker portal issues.
1) We've verified with our carrier partners that they are receiving NPN's correctly on raw 834's, but unfortunately we can't guarantee that all carriers are processing feeds correctly. Assurant in particular seems to be having trouble with all healthcare.gov apps, WBE based or not. Carriers that are on their 2nd year on the exchange are generally doing a great job.
2) We have successfully processed 30,000 apps for HealthSherpa customers at this point. This includes large call centers, hundreds of independent agents, and a handful of insurance carriers using us as their enrollment flow. We are following up on a relatively small # of apps that encountered issues now and will have them all cleared up by end of week.
3) The premium differences are often due to past income records - our system does its best to override with the income as stated on the app, but we don't have complete control there. Our gross premiums match HC.gov down to the cent (we have exact rates for every age / smoker status) - it's the lower subsidy due to higher last year income that creates the change. The best we can do here is show you the difference so you and your consumer can approve or reject it. If your consumer's income is as stated, they will receive extra subsidy back on their tax return. This case only affects 2-3% of apps, BTW.
4) We are not competing with agents. We do some direct consumer enrollments b/c we have direct traffic from press mentions and other sources, but we will never approach your consumers directly - our relationship with the agent is as a software provider. If you are worried that you are not getting credit for an app, contact us and we will resolve it ASAP.
5) We are working on GA arrangements so that agents can use the system for free. Please email me at [email protected] if you are interested - we will start with United and a handful of other carriers.
We would like to invite everyone to try the system out. The first application is free - when you sign up, you will see a $25 credit waiting for you.
https://www.healthsherpa.com/agents/features
Thanks,
Ning
p.s. Re: the Healthcare.gov issue - make sure you click "Logout" on the top right. You can clear your cookies to resolve any Healthcare.gov Agent/Broker portal issues.
- 8,448
is Ning a breath of fresh air or what?!
Similar threads
